Glen,
Of course you did not, that is why I sent my last message! The point being
that more information is always better than less. The more you tell us about
your system, configuration and usage, the more likely we can provide a
significant answer.
The toughest email in this list are the single sentence ones. It might be
possible to describe a problem in a single sentence, and it might even be
possible to get a correct answer (if it is a simple problem, or you
described the exact symptom, in the exact manner, so someone recognizes the
problem), but more likely, it will just generate more questions.
So, I'm saying to all members, try to include as much information as
possible! Yes, I understand that that can be hard, figuring out what is
pertinent to the problem, but make the attempt. The more you include, the
less we have to ask, the faster you get an answer. Basic configuration
information, like what DB is being used, is important, all the time.
Troubleshooting is not easy, but with a lack of information, it can be
impossible.
End of lesson!
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Glen Harvy" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, June 07, 2001 6:09 PM
Subject: Re: [IMail Forum] Lock fail
>
> Thanks for your help. I didn't think the external DB would have had
> anything to do with it - that's why I didn't mention it <sigh>.
>
>
>
> At 00:20 8/06/2001, you wrote:
> >Glen,
> >
> >Glad to hear it was simple! You email did not have much info to go on and
> >there was no mention of external DB, so it did not enter my mind that
might
> >be part of the cause. If you had mentioned that, I might have been more
> >help. Last I checked, the docs for an external DB did show the size and
> >types for all the fields. Oh, I see now that it does indicate only 'text'
> >(in the old stuff, guess I need to find the latest and check that). Maybe
> >your problem will be added to KB...
> >
> >Daniel Donnelly
> >________________________________________________________
> >
> >
> >
> >----- Original Message -----
> >From: "Glen Harvy" <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Wednesday, June 06, 2001 7:25 PM
> >Subject: Re: [IMail Forum] Lock fail
> >
> >
> > > Hi,
> > >
> > > The problem was simple - there is a gaping hole in the documentation
for
> > > setting up the external database. That combined with my stupidity
> > > (inexperience!) in not realizing the effect of making the text fields
char
> > > instead of varchar. That meant that the spaces were being added to the
> >paths.
> > >
> > > Two things helped me figure it out. Firstly there was an obscure
reference
> > > to a similar problem in the Knowledge base and secondly the logging
> > > referred to the file that couldn't be created was enclosed with an
opening
> > > bracket and no closing bracket. That indicated to me the log was
either
> > > truncated (unusual!) or the file that was being created did include
spaces
> > > in the path.
> > >
> > > Like most of the help offered in this list (and very much appreciated
> >BTW),
> > > the problem seemed to me to be related to permissions and much time
was
> > > wasted by me following those checks <sigh>.
> > >
> > > At 00:46 7/06/2001, you wrote:
> > > >Glen,
> > > >
> > > >If Dave's method works, great!
> > > >
> > > >As for the other accounts that have this error, by any chance do they
all
> > > >end with an 'h'?
> > > >
> > > >Daniel Donnelly
> > > >________________________________________________________
> > > >
> > > >
> > > >----- Original Message -----
> > > >From: "Glen Harvy" <[EMAIL PROTECTED]>
> > > >To: <[EMAIL PROTECTED]>
> > > >Sent: Tuesday, June 05, 2001 6:58 PM
> > > >Subject: Re: [IMail Forum] Lock fail
> > > >
> > > >
> > > > > At 23:24 5/06/2001, you wrote:
> > > > > >Glen,
> > > > > >
> > > > > >Were you logged in as 'Administrator' when you installed IMail?
> > > > >
> > > > > Yes.
> > > > >
> > > > > >What version
> > > > > >of NT and what Service Pack are you at?
> > > > >
> > > > > MS W2K Advanced Server SP2
> > > > >
> > > > > >Does the problem occur on another account?
> > > > >
> > > > > Yes.
> > > > >
> > > > > >Daniel Donnelly
> > > > > >________________________________________________________
> > > > > >
> > > > > >----- Original Message -----
> > > > > >From: "Glen Harvy" <[EMAIL PROTECTED]>
> > > > > >To: <[EMAIL PROTECTED]>
> > > > > >Sent: Tuesday, June 05, 2001 6:34 AM
> > > > > >Subject: [IMail Forum] Lock fail
> > > > > >
> > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > I am just setting IMail up for the first time and have created
a
> >user
> > > > > > > called glenh.
> > > > > > >
> > > > > > > IMail is receiving mail OK but I keep getting the following
error:
> > > > > > >
> > > > > > > "ERR mail.cooeeonline.com Lock fail
> > > > > >(C:\IMail\mail_cooeeonline_com\Users\glenh"
> > > > > > >
> > > > > > > I can't find any help in Knowledge base or documentation.
> > > > > > >
> > > > > > > Any ideas please...
> > > > > > >
> > > > > > > Glen.
> > > > > >
> > > --------------------------------------------------------------------
> > > > > > > AQUARIUS Communications for all your Internet needs
> > > > > > > voice(02)9977-3788 fax(02)9977-3844
> > > > > > > http://www.aquarius.com.au mailto:[EMAIL PROTECTED]
> > > > > > >
> > > > > > >
> > > > > > > Please visit
http://www.ipswitch.com/support/mailing-lists.html
> > > > > > > to be removed from this list.
> > > > > > >
> > > > > > > An Archive of this list is available at:
> > > > > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > > > > > >
> > > > > >
> > > > > >
> > > > > >Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > > >to be removed from this list.
> > > > > >
> > > > > >An Archive of this list is available at:
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> > > > >
> > > > > Glen.
> > > >
> --------------------------------------------------------------------
> > > > > AQUARIUS Communications for all your Internet needs
> > > > > voice(02)9977-3788 fax(02)9977-3844
> > > > > http://www.aquarius.com.au mailto:[EMAIL PROTECTED]
> > > > >
> > > > >
> > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > > to be removed from this list.
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> > > > > An Archive of this list is available at:
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> > > > >
> > > >
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> > > >An Archive of this list is available at:
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> > >
> > > Glen.
> > > --------------------------------------------------------------------
> > > AQUARIUS Communications for all your Internet needs
> > > voice(02)9977-3788 fax(02)9977-3844
> > > http://www.aquarius.com.au mailto:[EMAIL PROTECTED]
> > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > >
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> > >
> >
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>
> Glen.
> --------------------------------------------------------------------
> AQUARIUS Communications for all your Internet needs
> voice(02)9977-3788 fax(02)9977-3844
> http://www.aquarius.com.au mailto:[EMAIL PROTECTED]
>
>
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