>
> Ram,
>
> Your observations are so far out of line with normal, that they
> are becoming
> meaningless and all I can do would be to guess as to possible solutions.
Observations being out of line with normal is called "bug" and I cannot
imagine more information about a problem ever be "meaningless". I have
spent years in a support job and my first gripe was "not much information".
I understand that as with any "news groups/discussion list", one cannot
expect solutions/full support here. Your "intelligent" guesses are all what
I am looking for. I would assume that if you see a scenario so out of
normal it will be referred to the development for possible fix and give me a
work around for now if possible.
>
> So my best guess at this point is to delete the Lists and start
> over again.
> Keep the existing list files, but do not use them, except as masters from
> which you TYPE (no cutting and pasting allowed!) the email addresses, into
> new copies of the files (my first guess, still the most
> likely!!!!!, try it
> ASAP!!).
I cannot imagine there is no better solution than typing the entire list
(3600 users) again ! (that too not guranteeing that it would fix the
problem, let alone introducing potential problems due to typos). If having
a bad character is such a frequent problem, I guess a script/tool that
detects them would be in order ...
>
> You can try the 'enable debug' for SMTP logging as it should make it more
> verbose and record pretty much everything. Logs for one address
> vs another,
> should not be any different (except for remote server responses), so it is
> the bible for what you are looking for (users who did/not get and why). If
> it is not in the log, then something is very messed up and might
> call for a
> reinstall (assuming the new address files do not fix the
> problem). Reinstall
> is only a few moments work, so maybe you want to try that first
> (but I still
> think the files are the problem).
Reinstall may not solve the problem. It either has to be the list or IMail
as the user complianed that she did not receive the mail since we moved the
list over to IMail. We simply moved the text file with addresses from the
old ISP ...
>
> Invalid characters in the files can cause it to stop processing correctly,
> but symptoms are variable. Yes, the most likely symptom is that
> at the point
> of the bad char, the list stops sending, but that is just one possibility.
>
> WAG - Do you have Rules enabled for any domains, users or lists? They can
> redirect email.
No, we do not have any rules enabled for any domain.
>
> Daniel Donnelly
> ________________________________________________________
>
>
Thanks again,
Ram
>
> ----- Original Message -----
> From: "Ram Pandiri" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, June 20, 2001 12:14 PM
> Subject: RE: [IMail Forum] Some users in the list do not get the message
>
>
> > Daniel,
> >
> > "Refuse Null Sender" is not enabled. I have only "Allow remote mail ot
> > local groups", "Allow remove view of local groups", "Check
> valid sender",
> > "Auto-deny possible hack attempts" and "Disable SMTP VRFY command"
> enabled.
> >
> > Some more observations about the problems:
> >
> > I was comparing last two mail logs to the list and found one particular
> user
> > email address to be present in one and not the other. I have asked him
> > about these two mailings and he said that he has received both
> !! So, it
> > looks like it is possible that a users email address is not
> present in the
> > logs either with RCPT line or some other ack type (there are some
> addresses
> > with "recipient OK" but not RCPT line.).
> >
> > Are there any special flags turned on to get the complete log ? If not,
> > there is something definitely missing, assuming that email
> address of each
> > list member must show up in the log.
> >
> > If there is an invalid character in the original users.lst
> file, would not
> > that cause ALL addresses after that particular one to be missing ? As I
> see
> > it, in each 160 user sub list chunk for SMTP processes, some users are
> > missing.
> >
> > Two questions:
> >
> > How to get an accurate list of users that did not get the mail ?
> > Why did they not get it ?
> >
> > Thanks for your help,
> > Ram
> >
> > > -----Original Message-----
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED]]On Behalf Of
> Daniel Donnelly
> > > Sent: Wednesday, June 20, 2001 8:23 AM
> > > To: [EMAIL PROTECTED]
> > > Subject: Re: [IMail Forum] Some users in the list do not get
> the message
> > >
> > >
> > > Ram,
> > >
> > > Do you have, in SMTP Security, the Refuse Null Sender, enabled? If you
> do,
> > > then disable and stop/start SMTP service.
> > >
> > > Daniel Donnelly
> > > ________________________________________________________
> > >
> > >
> > > ----- Original Message -----
> > > From: "Ram Pandiri" <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Monday, June 18, 2001 7:46 PM
> > > Subject: RE: [IMail Forum] Some users in the list do not get
> the message
> > >
> > >
> > > > > >Where are these Imail queues ?
> > > > >
> > > > > The queued msgs are on the dick. You can look it in Imail
> > > control panel
> > > > > applet:queue tab.
> > > >
> > > > I have checked the queue. There are only two outstanding
> and are not
> > > > related to the mailing to the list in question.
> > > >
> > > > >
> > > > >
> > > > > >Are these the Q files Dan was talking about?
> > > > >
> > > > > Who's Dan?
> > > >
> > > > Daniel Donnelly
> > > >
> > > > >
> > > > > >All the 23 smtp processes spawned to handle the 23 sub lists have
> > > > > >terminated. Also, all the Q files in the \imail\spool directory
> > > > > are gone.
> > > > > >I am assuming this means that all the requests are handled
> > > and nothing
> > > is
> > > > > >left in the queue. Am I missing something ?
> > > > >
> > > > > Aren�t your users missing some deliveries?
> > > > >
> > > > > If there�s nothing behind the control panel queue tab, then there
> > > nothing
> > > > > in the queue, unless I�m missing something.
> > > >
> > > > Yes ofcourse, the problem still remains. In the latest mailing
> > > more than
> > > > 25% users did not get the message. It appears that IMail has
> > > finished all
> > > > the process and yet some users have not got the message.
> > > >
> > > > >
> > > > > >BTW, what does the return code for each of these temporary
> > > > > sublists mean ?
> > > > > >I see there are three different codes (0, 1 and 2). Does 0 mean
> all
> > > are
> > > > > >processed successfully, and 1 and 2 mean that they have some kind
> of
> > > > > >failures with atleast one entry ?
> > > > >
> > > > > look in the KB for rtn code info.
> > > > >
> > > > > And you didn�t find any of your undelivered user names in the
> > > log file?
> > > > >
> > > >
> > > > Exactly. No clue (at least I cannot find it) about what happened.
> > > >
> > > > Thanks Len.
> > > >
> > > > Ram
> > > >
> > > >
> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > to be removed from this list.
> > > >
> > > > An Archive of this list is available at:
> > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > > >
> > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > >
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> >
> >
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> >
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> >
>
>
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