Timbuktu.........................need I say more?
jon
----- Original Message -----
From: "Glen Harvy" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, June 29, 2001 9:04 PM
Subject: [IMail Forum] I thought I'd share this with you
> Hi,
>
> The following story is not really off topic given some of the gripes
> expressed lately..
>
> 38 days ago I downloaded PCAnywhere's v10.0 30 day trial version.
Installed
> it at home and at work and everything went as smooth as a baby's bottom.
>
> Last Sunday the trial period ran out so of to their website and paid by
> credit card.
>
> Following instructions carefully, the installation of the program
> successfully makes my computer unoperable. The computer freezes at the
> ctl-alt-del prompt. It is impossible to do a safe boot or last known good.
>
> Going to their web site, their KB acknowledges the problem may occur and
> tells you how to fix it by installing another copy of the OS, loading the
> registry, making the changes. Naturally, that made no difference at all.
>
> I then go to m$ KB and even they have an article on the problem.
>
> On Tuesday I ring Symantec Technical Support who first of all ask me for
my
> credit card details to pay for the call. I tell them that if I pay then I
> go to the Dept. of Consumer Affairs. I immediately get free support.
>
> The tech support guy then asks me what's wrong and assumes I'm a dill
> (which is a fair thing to do as any tech support person knows). He then
> starts to guide me thru the steps from the original KB article. After much
> time wasting, he then tells me he'll ring back in an hour.
>
> 24 hours later I ring them and have to start all over again. Finally they
> decide to "escalate the issue" and will get back to me Friday. Friday came
> and went.
>
> I then spent two more days trying to figure it all out myself. The
> information I learnt about the registry, editing it etc etc was
invaluable.
> By now I am growing more and more confident. After taking a lengthy break
i
> decide that I need to think this thru rather than just trying things
slapdash.
>
> Penny drops. I change one value in the registry, the computer boots to
last
> known good and I'm up and away.
>
> The moral of the story. There are of course several lessons to be learnt
> but the one that springs to mind is, when a new version comes out go and
do
> something else that will take up all your time while some other dumb
> bastard gets the bugs out of it. :-)
>
> Thanks for bearing with me. It's amazing how sharing helps get rid of
> frustrations :-)
>
>
>
>
>
>
> Glen.
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