>I have 2 problem users who say that they can never check their email via
>the web. I am version 7.02 and using the stock templates. Only these 2
>people seem to be having any problems. I am not sure I believe it is an
>issue but has anyone else exepienced something like this. Their complaint
>is that it takes forever to get to the site and if they get to it they
>can't do much of anything else before getting dns errors. They won't give
>me the results of a tracert (they have 10 - 20 min, yes they say it will
>actually take that long before getting timed out, to wait on a login but
>not 2 min to do a tracert). If possible can anyone here try going to
>http://mail.theroi.com or do a tracert to 216.83.198.22. I need some
>outside help.
A check at http://www.dnsreport.com shows that the DNS entries for
theroi.com are pretty good. The DNS error is probably that fake web page
that IE displays that claims a DNS error when it can't reach a site. Most
likely, the problem is at their end.
You are correct that the best bet to prove the problem is on their side (or
possibly prove it is on your side) is to do a tracert from their end. If
possible, find a polite way to say "Feel free to complain after you send me
the results of the tracert".
-Scott
---
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