(Note: This is my second posting of this message. It seems some messages
don't get through to the list.)
This discussion is interesting, but not new or special to version 7. We had
a series of discussions here last winter and spring about "invisible mail",
and that appears to be the same problem you are discussing. The key factors
are:
* It appears to be primarily an IMAP problem, although a couple of people
claimed to have the problem with POP3 (but I could only confirm the problem
with IMAP).
* Typically, the messages are available via the web interfact, but not with
Outlook, Outlook Express, or similar mail client.
* Your mail client shows the wrong number of new messages (for example, it
says you have three new messages, but you only see one with Outlook
Express).
The second and third points are really part of the same thing: the mail
server reports to the client the number of new/unread messages, but the mail
client is unable to download all of them. Hence the term "invisible mail."
The cause for this is that IMail has trouble with certain headers, and then
Outlook refuses to download the messages with the bad headers. My tests
showed that IMail just managles some aspects of certain headers. Why this
occurs, or why it only happens to some installations, is a big mystery.
However, the problem is widespread and has existed in various forms going
back to version 4.x. I have never seen Ipswitch publicly comment on or
admit to the existence of this bug.
I had this problem with 4.07, and I currently have this problem with 6.06.
I haven't upgraded to 7.x yet, but I'm disappointed that some people are
still experiencing this problem. From time to time, I fantasize about
collecting a bunch of IMail users and filing a class-action law suit -- not
to make any money, just to force Ipswitch to take action. However, my
observation in this discussion list is that many people either don't worry
about it (they just stick to POP3 or Web access), or they somehow haven't
had to deal with the problem (or don't realize that they are having a
problem).
Ben Bednarz
BC Web
----- Original Message -----
From: "Rob Mitzel" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, August 30, 2001 10:59 AM
Subject: RE: [IMail Forum] 7.03 breaks Imap
> YES!! I am having the exact same problem with 7.03!! Also, messages will
be
> in their inbox on the web mail interface, but they wont show up in IMAP.
>
> Ipswitch...please fix this! I'm almost afraid to apply patches nowadays,
> because they seem to seriously break something new every time!
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Dennis
> > Wolfinger
> > Sent: Thursday, August 30, 2001 5:55 AM
> > To: [EMAIL PROTECTED]
> > Subject: RE: [IMail Forum] 7.03 breaks Imap
> >
> >
> > I am also having a lot of IMAP problems with 7.03. The problems don't
> > happen to all users but enough that it is a real pain. IPSwitch
> > told me to
> > wait for 7.03 and hopefully some of these problems would be corrected
but
> > apparently not. Has anyone had the problem where a folder will show
there
> > is new mail but when you click on the folder no new messages appear?
They
> > do appear if you use the web interface. I found if I delete the .uid
file
> > for the folder on the server it will fix the problem but it
> > usually appears
> > again later. This seems to affect Outlook users more than Outlook
Express
> > users.
> >
> > Let me know if anyone has any suggestions. Thanks!
> >
> > Dennis Wolfinger
> > Network Engineer
> > eServices Group, Inc.
> >
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Ryan Linwood
> > Sent: Wednesday, August 29, 2001 2:12 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Forum] 7.03 breaks Imap
> >
> >
> > Craig, I'm having the same problem. I have had a ticket open
> > with Ipswitch
> > for a week now and they have no idea as to what the problem is.
Surprise
> > surprise.
> >
> > As best I can tell, Imail 7.03 has some sort of sensitivity to certain
> > messages. When the server attempts to process one of the
> > messages, it fails
> > and it locks up the client resulting in a server connection error
message.
> >
> > For the users that have corrupt folders, I installed Imail 6.05 on a
> > separate server and restored their old mail. Since Outlook Express
can
> > handle multiple email accounts, they could access both accounts and copy
> > mail from the new accounts I had set up for them to their accounts on
the
> > 7.03 server. You can then determine exactly which emails the 7.03
server
> > won't process.
> > I have yet to figure out what it is about these emails that causes the
> > problem though.
> >
> > -Ryan Linwood
> > -Designstein, Inc.
> >
> >
> >
> > ----- Original Message -----
> > From: "Craig Shrimpton" <[EMAIL PROTECTED]>
> > To: "IMail List" <[EMAIL PROTECTED]>
> > Sent: Wednesday, August 29, 2001 10:04 AM
> > Subject: [IMail Forum] 7.03 breaks Imap
> >
> >
> > > Since upgrading to 7.03, Imap is virtually non functional for all
users.
> > The client (Outlook Express) has difficulty with loading message headers
> > from some folders and will lock up the server. This results in server
> > connection failure messages.
> > >
> > > I tried deleting UID files but that didn't help. Restarting the Imap
> > service doesn't help either.
> > >
> > > Any ideas what may be happening?
> > >
> > > Thanks,
> > >
> > > Craig
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> > > An Archive of this list is available at:
> > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > >
> >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > An Archive of this list is available at:
> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > An Archive of this list is available at:
> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
----- Original Message -----
From: "Rob Mitzel" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, August 30, 2001 10:59 AM
Subject: RE: [IMail Forum] 7.03 breaks Imap
> YES!! I am having the exact same problem with 7.03!! Also, messages will
be
> in their inbox on the web mail interface, but they wont show up in IMAP.
>
> Ipswitch...please fix this! I'm almost afraid to apply patches nowadays,
> because they seem to seriously break something new every time!
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Dennis
> > Wolfinger
> > Sent: Thursday, August 30, 2001 5:55 AM
> > To: [EMAIL PROTECTED]
> > Subject: RE: [IMail Forum] 7.03 breaks Imap
> >
> >
> > I am also having a lot of IMAP problems with 7.03. The problems don't
> > happen to all users but enough that it is a real pain. IPSwitch
> > told me to
> > wait for 7.03 and hopefully some of these problems would be corrected
but
> > apparently not. Has anyone had the problem where a folder will show
there
> > is new mail but when you click on the folder no new messages appear?
They
> > do appear if you use the web interface. I found if I delete the .uid
file
> > for the folder on the server it will fix the problem but it
> > usually appears
> > again later. This seems to affect Outlook users more than Outlook
Express
> > users.
> >
> > Let me know if anyone has any suggestions. Thanks!
> >
> > Dennis Wolfinger
> > Network Engineer
> > eServices Group, Inc.
> >
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Ryan Linwood
> > Sent: Wednesday, August 29, 2001 2:12 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Forum] 7.03 breaks Imap
> >
> >
> > Craig, I'm having the same problem. I have had a ticket open
> > with Ipswitch
> > for a week now and they have no idea as to what the problem is.
Surprise
> > surprise.
> >
> > As best I can tell, Imail 7.03 has some sort of sensitivity to certain
> > messages. When the server attempts to process one of the
> > messages, it fails
> > and it locks up the client resulting in a server connection error
message.
> >
> > For the users that have corrupt folders, I installed Imail 6.05 on a
> > separate server and restored their old mail. Since Outlook Express
can
> > handle multiple email accounts, they could access both accounts and copy
> > mail from the new accounts I had set up for them to their accounts on
the
> > 7.03 server. You can then determine exactly which emails the 7.03
server
> > won't process.
> > I have yet to figure out what it is about these emails that causes the
> > problem though.
> >
> > -Ryan Linwood
> > -Designstein, Inc.
> >
> >
> >
> > ----- Original Message -----
> > From: "Craig Shrimpton" <[EMAIL PROTECTED]>
> > To: "IMail List" <[EMAIL PROTECTED]>
> > Sent: Wednesday, August 29, 2001 10:04 AM
> > Subject: [IMail Forum] 7.03 breaks Imap
> >
> >
> > > Since upgrading to 7.03, Imap is virtually non functional for all
users.
> > The client (Outlook Express) has difficulty with loading message headers
> > from some folders and will lock up the server. This results in server
> > connection failure messages.
> > >
> > > I tried deleting UID files but that didn't help. Restarting the Imap
> > service doesn't help either.
> > >
> > > Any ideas what may be happening?
> > >
> > > Thanks,
> > >
> > > Craig
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > to be removed from this list.
> > >
> > > An Archive of this list is available at:
> > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > >
> >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > An Archive of this list is available at:
> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > to be removed from this list.
> >
> > An Archive of this list is available at:
> > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> >
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
