Re: [IMail Forum] TECH SUPPORT AT IPSWITCH IS VERY BAD!

[Rick]

Terrence, You just proved our point that IPswitch should continue to support their product until the newer version is stable and we have had time to make adjustments and begin using it. win2K has been out for nearly 2 years now. After Imail v7.0 has been out for more than a year, year and a half I would then expect them to start reducing support for the previous version. By reducing I mean to stop releasing hot fixes and patches.   By the way I called yesterday and got support from MS for NT4 and also SQL 6.0. We had some problems and they had no problem working with us. Rick  ----- Original Message ----- From: Terrence Koeman To: [EMAIL PROTECTED] Sent: Sunday, September 23, 2001 10:05 AM Subject: RE: [IMail Forum] TECH SUPPORT AT IPSWITCH IS VERY BAD! "Thats like ms saying.. i am sorry we have win2k we won't support nt4....."   Thats exactly what MS says... No more NT4 patches and no more support as of last month.   -- Regards, Terrence Koeman Technical Director/Administrator MediaMonks B.V. (www.mediamonks.nl) Please quote all replies in correspondence. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of daytondigital.net Sent: Friday, September 21, 2001 3:36 PM To: [EMAIL PROTECTED] Subject: [IMail Forum] TECH SUPPORT AT IPSWITCH IS VERY BAD! THEY ARE REFUSING TO OFFER SUPPORT ON v6... Am I expecting too much.. where was the notice of no longer supporting past versions....         I Wrote.... **************************************** I would like to talk to somebody.... call me... 937-910-xxxx  How can you say the only option is to upgrade... thats ridiculous... I purchased v6 I have a contract on v6 ... you can't force us to upgrade ... I want support on this or my money for my contract back... have a manager contact me ASAP!!!!   Thats like ms saying.. i am sorry we have win2k we won't support nt4.....   I expect to hear from a manager today!     ****************************************     At this time, upgrading is the only option that I have to offer you.  I am going to look into seeing is the 7.03 version of imailsrv will work with 6.06, but that is not a tested configuration so I do not know if it will work in the real world even if it does work here.       The best option to fix the this issue is to upgrade to version 7.  I understand that if the other software causes a conflict then that makes this a difficult decision.     Please let me know if you have any other questions.   Thank you,   Cary P. IMail Product Specialist Please see our knowledgebase for commonly asked questions. http://support.ipswitch.com/kb/         ----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Thursday, September 20, 2001 12:26 PM Subject: I have not had any response for 3 days!!!! [T20010920007MZ726551] Sender : [EMAIL PROTECTED] Tracking Number : T20010920007MZ726551 Pool : IMail Support Sent to : <[EMAIL PROTECTED]> Date : 9/20/01 12:29 PM Forwarded by: John Boyette (no comments entered)   Due to my ISP billing software constraints.. upgrading to IMAIL 7 is not = possible yet... Please try again... I MUST BE ABLE GET THIS TO WORK FOR MY CURRENT INSTALLATION!!!!!     Regards Craig ----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Monday, September 17, 2001 11:31 AM Subject: Re: List server... [T20010917004H] Craig,     This is an issue that I have heard of in version 6.06, but I have not heard of it at this time in version 7.03.  I recommend that you upgrade tot he latest version.  If the problem still exist at that point, then I will have to see if it is a code change that needs to be made, but if it is, then it will be made in 7 so you will have to upgrade in any case.    Let me know if the upgrade helps the situation.  If you need help with anything, else, let me know. Thank you, Cary P. IMail Product Specialist Please see our knowledgebase for commonly asked questions. http://support.ipswitch.com/kb/ ----- Original Message ----- From: [EMAIL PROTECTED] To: [EMAIL PROTECTED] Sent: Monday, September 17, 2001 9:09 AM Subject: List server... [T20010917004HZ723161] Sender : [EMAIL PROTECTED] Tracking Number : T20010917004HZ723161 Pool : IMail Support Sent to : <[EMAIL PROTECTED]> Date : 9/17/01 9:10 AM Forwarded by: Dave MacMillan (no comments entered) Name:  craig hulbert Address: [EMAIL PROTECTED] Product: IMail Server 6.06 OS: Windows 2000 Serial Number for Registered User: iu-xxxx Problem: agreement SUL-xxxxx Ser iu-xxxxx I have sent two requests lately and gotten no support.other than a reply that had a manual page that had little to do with my problem....the other I solved by holding for 80 minutes for a technician last week for forwarding and copying mail to another box..... Why and please explain why no follow up has been given when I paid for a support contract... This should be the active tracking number ...T20001205000A I have had a disasterous experience with my List server for IMAIL... I setup a list and had 1800 email address's... In a matter of 45 minutes I started getting nasty responses... people were getting 3 messages in 20 minutes... I only sent one message What can cause this situation.. I send a plain text email and my test account acutally got 5 messages before I stopped and restarted IMAIL... Is it something I did?  Is this common?