Nearly all software vendors are looking for ways to manage the support costs. The ironic part is that many vendors are implementing lists like this one because it is cheaper than providing phone support. So Ipswitch is just leading the way to next step: abandoning the support list as well.
Ben BC Web ----- Original Message ----- From: "Evans Martin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, December 04, 2001 6:41 PM Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV > Ipswitch employees used to take part in the list quite a bit. I even > received a call from the president of the company one time after posting a > negative response to a licensing change. The main problem with Ipswitch is > they just don't listen to their customers anymore. They must have a few > really big customers who don't mind the price and provide their own support. > > I have used Imail since v3.0 and boy have things changed since then. I > guess success spoiled them. > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Don Wolff > Sent: Tuesday, December 04, 2001 3:51 PM > To: [EMAIL PROTECTED] > Subject: RE: Re[2]: [IMail Forum] Imail, Declude, AV > > > > But why? Why not participate on your own list??? Seems like a very good way > to create good will with your customers, and a simple way to deal with a lot > of the repetitive questions you get on your other forum. It jsut doesn't > make sense to listen to the list if you are not going to help out. > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of IMail Forum > Sent: Tuesday, December 04, 2001 12:30 PM > To: [EMAIL PROTECTED] > Subject: Re: Re[2]: [IMail Forum] Imail, Declude, AV > > > Small blurb: > > Ipswitch provides this list as a forum for customers to share their > experiences and solutions. Although we monitor this list and > occasionally submit answers or product information, we typically do not > answer questions posted here. > > Questions for Ipswitch Technical Support should be sent to the > location described below. > > http://askatech.ipswitch.com > > ----- Original Message ----- > From: "andyb@thumpernet" <[EMAIL PROTECTED]> > To: "Todd Holt" <[EMAIL PROTECTED]> > Sent: Tuesday, December 04, 2001 10:42 AM > Subject: Re[2]: [IMail Forum] Imail, Declude, AV > > > > Hi, > > > > I think it would be great if an Imail tech support person would help on > > this list. I'm on the one for Vircom RADIUS, and their tech support > > people on on there all time. > > > > Thanks, > > Andy Baldwin > > > > [EMAIL PROTECTED] > > http://www.thumpernet.com > > 315-282-0020 > > > > Monday, December 03, 2001, 4:58:55 PM, you wrote: > > > > TH> <$.02> > > TH> As I see it, IPSwitch took themselves out of the game by not replying > to > > TH> emails on this this (I won't even address the tech support issue > because I > > TH> have always received my tech support from this list). If IPSwitch > wants > > TH> back into the game, I don't think anyone on this list would mind if > they > > TH> started replying to posts and offering support, as long as it is done > > TH> honestly and openly. This includes letting everyone know who you are, > > TH> accepting the criticism of issues, and being genuinely helpful. I > would > > TH> hope that most people on this list would be forgiving to IPSwitch in > the > > TH> name of improving their own mail servers. > > TH> </$.02> > > > > TH> Todd > > > > TH> -----Original Message----- > > TH> From: [EMAIL PROTECTED] > > TH> [mailto:[EMAIL PROTECTED]]On Behalf Of Rick Peacock > > TH> Sent: Monday, December 03, 2001 3:00 PM > > TH> To: [EMAIL PROTECTED] > > TH> Subject: [IMail Forum] Imail, Declude, AV > > > > > > TH> First, I should clarify that Scott did NOT say that he contacted the > CTO. > > TH> That was Roger Heath. My sincere apologies for the misunderstanding. I > had > > TH> lumped Roger and Scott in with the "Pro-Delude" crowd which seemed to > be > > TH> flaming a product and company I have trusted for many years. > > > > TH> I think that everyone will agree that not every solution works for > every > > TH> customer. Delude obviously has had great success for many years, > providing a > > TH> service not available before now. Some people will continue to use > Delude, > > TH> while others will switch to ImailAV. Each has its pros and cons. I > know that > > TH> we will use the Imail AV, because it was built by IPSwitch and runs > with > > TH> Symantec, a world leader in AV. > > > > TH> There is a severe lack of good business in this world, and IPSwitch > has > > TH> always done good by me. When I find a company that works for me,and > with me, > > TH> I stick by them . As I said earlier, I don't know Delude, or ever > heard of > > TH> it before now. I am just defending IPSwitch, as they are unable to > defend > > TH> themselves (See the "Harry Sack's Brother?" emails - just as snide as > I have > > TH> been). Anyone defending IPSwitch is suddenly "under suspicion". > > > > TH> Perhaps there will come a time when IPSwitch can respond to our posts > here > > TH> just as we do. Until then, I will defend IPSwitch, not for personal > gain, > > TH> but for professional pride. > > > > TH> Rick > > > > > > > > > > TH> Please visit http://www.ipswitch.com/support/mailing-lists.html > > TH> to be removed from this list. > > > > TH> An Archive of this list is available at: > > TH> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > > > TH> Please visit http://www.ipswitch.com/support/mailing-lists.html > > TH> to be removed from this list. > > > > TH> An Archive of this list is available at: > > TH> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > > to be removed from this list. > > > > An Archive of this list is available at: > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
