>I was ready to buy IMail (with the AntiVirus add-on and Support
>Subscription) until I recently subscribed to this list. In the last
>couple of days, I have read about:
>- Problems with IMail Version 7 being very buggy.
We've been running 7.04 for quite a while now without any signs of
bugs. Although there may be some bugs in there, it sounds like 7.04 is
very stable for most people.
>- Problems with IPSwitch Technical Support (this was one of the BIG
>reasons that I had chosen to go IMail).
Remember, too, that this list helps a lot of people. Many people use this
list exclusively for support.
>- Excessive cost of Anti-Virus option.
You were ready to buy IMail with the AntiVirus addon, but only learned
about the price here? :)
>- Acusations of unprofessional conduct by IPSwitch.
Once everything calmed down, it appears as though it was one employee who
did that.
And, in Ipswitch's defense, I've noticed several things they have done in
the past week or so that shows that they have been listening to what is
going on here and are trying to improve things.
Remember that as a support forum, you're going to see more of the cons than
the pros. People don't typically post and say "I just wanted to let
everyone know that everything is running smoothly.", or point out the
positive. It's just the nature of this type of forum.
-Scott
---
Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
IMail. http://www.declude.com
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