[IMail Forum] IMail Stops Processing Mail w/out Warning

[Max Carter]

Hello!  I'm hoping that some of you may have experienced the following scenario with IMail Anti-Virus.  We're currently running IMail v.706 on one server and IMail Anti-Virus on a separate front end server (scans the first server).   After installing and configuring the anti-virus server all ran well until about three days later when we started receiving messages from our customers that they were receiving their messages 3-4 hours later.  Checked both servers for event error messages and there were none - in addition, the symscan service was up and running.  It basically appeared that some messages were passing through the front-end anti-virus server without issue, while others just backed up.  Server Stats - W2K, 512mb RAM, dual processors, etc.  IPSwitch support has come up with no ideas and it's been two weeks - my main concern is that this will happen again during non-business hours - and without any type of alert - the software is basically useless to us right now.  Is there something else that I can do?  Has anyone experienced this issue?  I basically have the anti-virus server running during business hours only right now...planning to up the memory - and ideas?  HELP!!!