Make sure they have the latest SP for Office installed and that he isn't trying to check his mail at intervals less than 5 minutes. We found that this cleared up some similar issues.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Lee Griffin Sent: Wednesday, April 24, 2002 2:15 PM To: '[EMAIL PROTECTED]' Subject: [IMail Forum] Authentication problems I have a user who is using a vaio laptop. He is virtually the only user having problems. His connection to the internet seems fine. He can ping our imail server. He connects via a local area network from his office and dials up through earthlink on the road. His e-mail client is Microsoft Outlook. He never loses his connection to the internet, but randomly looses the ability to authenticate to the mail server. Any ideas? Thanks. Lee Griffin IT Support Analyst Varsity Contractors, Inc. Tel:208.232.8598 ext 365 Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/ --- [This E-mail is scanned for viruses by Ucopian Networks Inc] [http://www.ucopiannetworks.com] --- [This E-mail is scanned for viruses by Ucopian Networks Inc] [http://www.ucopiannetworks.com] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
