I just had an user with AOL as his ISP called stating he was having problems.
I gently explained that the problem was with the way AOL assigns and configures their IP address, and that when he changes to a different page, his session configuration has changed. I also explained that there is a work around to allow him to connect, but that we view that as a security risk, and therefore elect not to allow that. When I explained it to him like that, he was very understanding that we are taking steps to secure his e-mails. 11:36 PDT 06/27/02 John Tolmachoff IT Manager, Network Engineer RelianceSoft, Inc. Fullerton, CA 92835 www.reliancesoft.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Eric Shanbrom Sent: Thursday, June 27, 2002 10:03 AM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] problems with users connecting to webmail yup. http://support.ipswitch.com/kb/IM-19981216-CK02.htm Eric S ----- Original Message ----- From: "Rich Lincoln" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, June 27, 2002 12:37 PM Subject: [IMail Forum] problems with users connecting to webmail > > Has anyone run into this issue? > > We use WebMail. We have our sales staff who have AOL and other ISP accounts. > When they attempt to connect > to mail via the web they get the message "the page cannot be > displayed"......I verified that > webmail is up and running. Now this seems to happen more in the western part > of the U.S. more > than anywhere else...... > > Any help or insight would be greatly appreciated. > > Rich > > --- > [This E-mail scanned for viruses by Declude Virus] > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
