John Tolmachoff wrote: > I would like to go through a couple of those: (Numbers do not > necessarily correspond to those in Ipswitch�s list.)
> > 1. Please search the IMail Support Center, the Archives and FAQ. John, I completely agree with all of your points, save for the first item: - If you're a newbie administrator with Imail, you may not even know an FAQ or an archive exists. Yes, you should read all the documentation and readme first files, but in reality, not many do. - The archive list is almost useless in its current format simply because you can't do any type of smart search on the contents (such as subject, date posted, etc). - Though you didn't mention the knowledge base, it does have a wealth of information, but like the archive list, getting to what you need is cumbersome at best. - As Ipswitch's tech support gets worse, more people are relying on this forum to get answers, hence the reason we might be seeing more of the same type of questions all the time. Great post John! Regards, Dale Chavez Horizon Interactive, Inc. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
