> John Tolmachoff wrote: > > I would like to go through a couple of those: (Numbers do not > > necessarily correspond to those in Ipswitch�s list.) > > > > > 1. Please search the IMail Support Center, the Archives and FAQ. > > > John, I completely agree with all of your points, save for the first item: > > - If you're a newbie administrator with Imail, you may not even know an > FAQ or an archive exists. Yes, you should read all the documentation > and readme first files, but in reality, not many do. > > - The archive list is almost useless in its current format simply > because you can't do any type of smart search on the contents (such as > subject, date posted, etc).
I've always had success searching the archives. If I need info on SMTP I enter SMTP not "why does my SMTP not do workie no more". That's a common sense concensious "no brainer". > > - Though you didn't mention the knowledge base, it does have a wealth of > information, but like the archive list, getting to what you need is > cumbersome at best. Again, See remarks above. > > - As Ipswitch's tech support gets worse, more people are relying on this > forum to get answers, hence the reason we might be seeing more of the > same type of questions all the time. I have contacted IPSwitch support on occasion and never had to wait more than 24 hours for an email response and calling works really well too. Here's another Tip, not necessary a Trick or Hack, but read this one carefully: "READ THE FINE MANUAL" <gr> ~Rick ___________________________________________________________________ Virus Scanned and Filtered by http://www.FamHost.com E-Mail System. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
