We have seen this error before. After haggling with the "expert" home user for 2 weeks, they finally broke down and updated to IE 5.5 (or maybe it was 6.0). That cleared up the problem for us.
Jason -----Original Message----- From: [EMAIL PROTECTED] [mailto:IMail_Forum-owner@;list.ipswitch.com] On Behalf Of paul Sent: Tuesday, October 29, 2002 9:18 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] webmail issue? user is low-tech, no frills dialup at home. He went to his friend's house and tried the friend's webmail and got the same error, similar setup there. I don't want to walk users through reg. settings over the phone of at all possible.... half can't create a simple DIALER... I don't WANT to know what damage they'd do in the registry.....Dr TCP huh? hmmm.. have to look into it. Funny how we haven't had this type of complaint before. Paul ----- Original Message ----- From: "Eric Shanbrom" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 29, 2002 8:48 PM Subject: Re: [IMail Forum] webmail issue? > Is he on a dial-up at home? We have seen this happen and the only > thing we found that helped was to optimized the user's MTU (for > 95/NT/2000 or IPPacketSize for 98/ME/XP) settings for modem use. Most > windows OS's will set this to 1500 which if fine for a LAN. Dial-up > should be considerably lower (576 is the recommended setting). There > is a utility available called > DR. TCP that will check, recommend, and set it for you rather than > having them mucking around in the registry. > > Let me know if this helps. It has in most cases. > > Eric S To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- [ This E-mail automatically scanned for viruses by AreaTech - http://www.areatech.com ] --- --- [ This E-mail automatically scanned for viruses by AreaTech - http://www.areatech.com ] --- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
