> Wondering how to do this. > 1. Travel agent sends a email to client with internaery as a .txt > file. This is not Imail it is sent from a Res system. > 2. Agent adds a address to the program alias in the cc of email. > 3. Email is read by program and entered in to a DB. > Anyone done something like this???
Our AnswerTrack Server product might work for you. Among other features, it archives into a db (Access or SQL Server) all email between Agents of your company and customers, and lets you review all conversations via the web interface. Attachments are automatically decoded and archived, too. Besides tracking all inbound mail to sales@, support@, etc., an Agent can initiate a tracked conversation with a subject line command. For example, the Agent can send an email TO "[EMAIL PROTECTED]" with a subject line of "cmd:to [EMAIL PROTECTED] Here is your itinerary". The message is received and archived by AnswerTrack, then forwarded on to the customer. When the customer replies, the reply goes back to "[EMAIL PROTECTED]", and is routed back to the original Agent. AnswerTrack integrates well with IMail server by using a program alias trigger, or you can run it on a standalone box by turning on its SMTP listener and just forward the accounts you wish tracked to it. The Lite version will let you evaluate all features: http://www.answertrack.com. :: Ron Hornbaker, President/CTO :: http://humankindsystems.com - Ipswitch Premier Partner :: http://AnswerTrack.com - eCRM email tracking & routing :: 1-888-952-4888 or [EMAIL PROTECTED] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
