The user can login, and sees the main menu. She then clicks on Main for her main mailbox. Then she sees the list of all her emails, but she can't proceed any further-using the Page dropdown to move to a higher page number, trying to read or delete an image, etc.. The user gets the error below saying that the connection was reset.
This only seems to happen from inside her office. I can login from my office (totally seperate location), I can dial-in with a dialup account and login, and an associate of mine in Atlanta can login, all without loss of functionality (delete, read, etc..). My associate in Atlanta is the old mail adminstrator, and was transferred before he could give me any training or support on IMail, so this is my trial by fire :) Thanks, -Jeff -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Christopher M. Iarocci Sent: Wednesday, February 12, 2003 3:06 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Odd customer problem Jeff, What exactly happens when they try to access the webmail? Do they get a "Page can not be displayed" error? Can they get to the page, but not log in? Chris ----- Original Message ----- From: "Jeff" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, February 12, 2003 1:27 PM Subject: RE: [IMail Forum] Odd customer problem The user has a T1 coming in to their internal network, and is using IE 5.0 as the browser. This particular user's computer hosts the accounting books and other sensitive software, so the owner of that company (she is an employee) doesn't want her using the internet. So, the administrator of their network removed her computer from the network, and she has to use a colleague's computer to access her webmail. The "ignore source address in security check" option is already checked. I can access IMAIL with her address and password from my office, and I have no problem. Could this just be a problem with the user's network/firewall? Thanks, I appreciate your insight. -Jeff -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of John Tolmachoff Sent: Wednesday, February 12, 2003 11:39 AM To: [EMAIL PROTECTED] Subject: RE: [IMail Forum] Odd customer problem > >From there, trying to move to different pages in her main mailbox, delete > messages, or view messages gives her an error saying (and this is a > paraphrase): "Internet Explorer cannot open the internet site > http://sitename/(Xa320djw039(longobfuscatedalphanumeric)/scriptname.29293.cg > i. The connection has been reset." Is this user on a Satellite connection, AOL dialup or Earthlink Dialup? This is a security issue. http://support.ipswitch.com/kb/KW-20020930-DM04.htm For more information, search the archives for "Ignore Source Address". John Tolmachoff MCSE, CSSA IT Manager, Network Engineer RelianceSoft, Inc. Fullerton, CA 92835 www.reliancesoft.com To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.449 / Virus Database: 251 - Release Date: 1/27/2003 To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
