Some people in my office are complaining of mail problems. While I always assume it's the ID10T error, I do have second thoughts on my mail servers.
What I would do in this case is instead of trying to figure out if you have too many error messages (which are usually caused by the remote end), I would take a single E-mail that someone complained about, and track it. First, check to see if it was received; then, see if it was delivered. If it disappeared between being received and delivered, check any programs that manipulate the E-mail (such as Declude, rules, or program aliases).
By doing this, you'll usually come up with a concrete answer ("This E-mail wasn't received because it never was delivered to our mailserver"), instead of a hint as to a solution ("There are too many 10035 errors").
-Scott
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