First, check the logs for the SMTPD lines that show it was received by Imail. Then, using the file name, look for the SMTP lines that show it was delivered.
Are you using Declude, or other 3rd party add-on software? Any AV software? Have you checked the root mail box? John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Keith Purtell > Sent: Wednesday, June 25, 2003 2:53 PM > To: Imail List Imail (E-mail) > Subject: [IMail Forum] Disappearing email to address group > > I have a co-worker complaining about failed delivery of important email sent to a > group of about 10 > in-house managers. He has been exchanging mail with them on one topic using > standard "Reply to All". > He says an important meeting will be disrupted or cancelled because of this email > problem. He gave > me the exact mailing time and the subject line. He also said he tried to send a > second time today > and delivery failed again (silently). I looked in the logs and found normal entries > where his > Outlook checks the server for mail at regular intervals, but no large mailing. There > is also nothing > like this in our spam filters. (This happened once before about a week ago, but in > that case I did > find a record of the group mailing being successfully delivered, but was unable to > explain why the > managers would not have received the message within a normal time frame.) Not > only is he frustrated, > but he has suggested to some upper managers that our mail server may be broken. > Of course if it was, > I'd have more than just one person with this problem. This user is an experienced > email user and has > not received any error messages. We're running IMail 8 on NT4 with all current > service packs, > patches, etc. Any tips on what might be happening to his group mail? > > Keith Purtell, Web/Network Administrator > VantageMed Operations (Kansas City) > Email: [EMAIL PROTECTED] > > CONFIDENTIALITY NOTICE: This email message, including any attachments, is > for the sole use of the > intended recipient(s) and may contain confidential and privileged information. Any > unauthorized > review, use, disclosure or distribution is prohibited. If you are not the intended > recipient, please > contact the sender by reply email and destroy all copies of the original message. > > --- > [This E-mail scanned for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
