That is why use of the logs is so important. Instead of him screaming at you, you simply lay a copy of the log in front of him showing that it never reached the server.
John Tolmachoff MCSE CSSA Engineer/Consultant eServices For You www.eservicesforyou.com > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Keith Purtell > Sent: Thursday, June 26, 2003 6:31 AM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] Disappearing email to address group > > Our logs suggested the email was not getting handled by the server. They showed > his Outlook > performing regularly scheduled checks for email, and showed his successful efforts > to send > individual messages, but nothing else. (We do run anti-virus and Declude JunkMail > but I already > checked those.) I had him shorten the list of addresses he was sending to, and it > went through just > fine. I suspect his full list has some type of error. I'll get a copy so I can find out > more. Thank > you for your help! > > Keith Purtell, Web/Network Administrator > VantageMed Operations (Kansas City) > Email: [EMAIL PROTECTED] > > CONFIDENTIALITY NOTICE: This email message, including any attachments, is > for the sole use of the > intended recipient(s) and may contain confidential and privileged information. Any > unauthorized > review, use, disclosure or distribution is prohibited. If you are not the intended > recipient, please > contact the sender by reply email and destroy all copies of the original message. > > > From: "Travis Rabe" <[EMAIL PROTECTED]> > > Subject: RE: [IMail Forum] Disappearing email to address group > > Date: Wed, 25 Jun 2003 19:10:19 -0700 > > Reply-To: [EMAIL PROTECTED] > > > > 1. Check the logs to make sure it got delivered. > > 2. Make sure any spam filtering software didn't get a hold of it. > > 3. Make sure no rules re-rerouted it. > > 4. Since they are "in-house", you should be able to tell if > > the e-mail was there. > > 5. If the IMAIL Spam got it - it may be in root-bulk. > > 6. Are the in-house managers running their own > > rules/software to block Spam? > > 7. Have you absolutely verified either by going to the > > in-hose managers > > machines or checking their folders, that they did not get the e-mail? > > 8. And lastly, if this meeting was so important, why didn't > > the sender use read receipts? > > 9. Or they got it, and they just isn't saying. > > > > Travis > > > ---------------------------------------------------------------------- > > > > From: "John Tolmachoff \(Lists\)" <[EMAIL PROTECTED]> > > Subject: RE: [IMail Forum] Disappearing email to address group > > Date: Wed, 25 Jun 2003 23:31:57 -0700 > > Reply-To: [EMAIL PROTECTED] > > First, check the logs for the SMTPD lines that show it was received by > > Imail. Then, using the file name, look for the SMTP lines > > that show it was delivered. > > > > Are you using Declude, or other 3rd party add-on software? > > > > Any AV software? > > > > Have you checked the root mail box? > > > > John Tolmachoff MCSE CSSA > > Engineer/Consultant > > eServices For You > > www.eservicesforyou.com > > > > --- > [This E-mail scanned for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
