What do you consider to be "ON TIME" for e-mail delivery?
There is no such thing. Email is insecure (like a postcard) and delivery at any delay is not guaranteed, nor is delivery failure notification guaranteed.
ime, delivery from IMGate to remote MXs is typically under 20 seconds. but that is not sender-to-mailbox delivery, just MTA to MX. I've had clients have msgs show up in their yahoo mbx 2 to 3 hours after it left my MTA where it lived for 5 seconds.
Is it supposed to be instant messengering?
no
It is almost as fast some times.
yes, that's why I don't use IM at all. Mail is fast enough, AND, I have copy of sent/recd messages.
I have clients who are upset if e-mail takes more than a minute or two to be delivered to someone.
Tell them to see a shrink for their emotional problems.
Tell them you offer no guarantee of delivery or delivery delays, since you are only one part of non-guaranteeable, unreliable, uncontrollable, invisible delivery chain. All you can do is make a "best effort" in the links of the chain you control, and for the rest, "que sera, sera".
Len
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