[IMail Forum] False positive Antivirus

[Nektar Meletakos]

I have an issue with a series of automated emails that I receive from a govt agency for a service we provide to our customers.

 

The issue is:

 

    Symantec AV for Imail detects a virus in a message that contains no virus. The message simply contains this(with no file attachments, but a file path in the message):

� : user@mail.ourserver.com

Objet : BARR/RJE MEQFTI01 Travail re�u

BARR/RJE MEQFTI01 Travail C:\RMT238\INTERNET\CS901002\LISTE\P9011493.001

dat� du 2004-03-18 09:23:40 re�u.

X-IMAIL-SPAM-VALFROM: (2687434874)

X-RCPT-TO: <user@mail.ourserver.com>

Status: U

X-UIDL: 371690868

 

    I have directed Symantec AV for Imail to redirect all virus to me and this is what I receive:

 

Message contained a virus

Virus detected -

The message was Redirected

The message was from user@government.ca

The message was to user@mail.ourserver.com

Message-Id: <200401271806.NAA094.15@government.ca>

Subject: BARR/RJE MEQFTI01 Travail regu

 

Ignore the SPAM XHeaders...

The problem is that I have had to disable antivirus scanning on my server to allow these emails to pass through, otherwise certain events triggered by these emails would not take place. Is there any way to exclude emails from the Anti Virus scan engine(by from address??)? Or can anyone think of any other solutions for me.

Thanks,

Nektar Meletakos