[IMail Forum] 8.10, 8.11 & 8.12 Webmail, can't log in

[Chris Jones]

Hi all,   In versions 8.10, 8.11 & 8.12, there are new default webmail templates. They look good, much better than the old standard yellow templates.   However, if we try and access webmail via the IP of our mail server (http://10.254.1.238:8383) we are taken to http://10.254.1.238:8383/login.cgi?_ and the page never loads. It’s just a blank page. If I access the URL http://rplemail:8383 it works fine! RPLEMAIL is the netbios (WINS) name of the server.   I emailed Ipswitch and they suggested uninstalling and performing a full install of 8.11 (we had previously just used upgrades to get from version 8.00 to 8.11). So, yesterday morning (Saturday in Australia) I did this. I completely uninstalled Imail, then renamed the e:\Imail folder to Imail_OLD.   Installed the 8.11 full-install to e:\imail. I then checked the webmail, and it worked using the IP Address. Before I restored our data, I installed the 8.12 update. Checked webmail again and it was still working. Great!   Then, I copied back the directories for out 5 mail domains, the rules.ima file and the certificate I had created previously for SSL.   Next, I restored all values to the registry under HKEY_LOCAL_MACHINE\SOFTWARE\IPSWITCH\IMAIL\DOMAINS. Restarted all Imail services, and our 5 domains appeared in the Imail Administrator. Fantastic!   So, I checked the Webmail again, and surprise, surprise, Webmail was not working! Same problem! It happens as soon as I import the DOMAINS registry key. If I go into the Web Messaging Service and disable the “Enable User Login Suspend” option, the problem goes away. Enable it, and it comes back again.   So, I repeated the uninstall again. This time, I installed 8.11, upgraded to 8.12, then turned on that option. Webmail works!!!????   Restored our data…..doesn’t work.   I don’t understand what could be doing this. I am not restoring any of the Services registry information. Only our Domain information.   Does any one have any ideas? I really want to start using the new webmail templates included with Imail.   Thanks.   Chris Jones Rural Press Technology NSW, Australia