Hi all,
In versions 8.10, 8.11 & 8.12,
there are new default webmail templates. They look good, much better than the
old standard yellow templates.
However, if we try and access
webmail via the IP of our mail server (http://10.254.1.238:8383) we are taken to
http://10.254.1.238:8383/login.cgi?_
and the page never loads. It’s just a blank page. If I access the URL http://rplemail:8383 it works fine! RPLEMAIL
is the netbios (WINS) name of the server.
I emailed Ipswitch and they
suggested uninstalling and performing a full install of 8.11 (we had
previously just used upgrades to get from version 8.00 to 8.11). So, yesterday
morning (Saturday in Australia) I did
this. I completely uninstalled Imail, then renamed the e:\Imail folder to
Imail_OLD.
Installed the 8.11 full-install to
e:\imail. I then checked the webmail, and it worked using the IP Address.
Before I restored our data, I installed the 8.12 update. Checked webmail again
and it was still working. Great!
Then, I copied back the
directories for out 5 mail domains, the rules.ima file and the certificate I
had created previously for SSL.
Next, I restored all values to the
registry under HKEY_LOCAL_MACHINE\SOFTWARE\IPSWITCH\IMAIL\DOMAINS. Restarted
all Imail services, and our 5 domains appeared in the Imail Administrator.
Fantastic!
So, I checked the Webmail again,
and surprise, surprise, Webmail was not working! Same problem! It happens as
soon as I import the DOMAINS registry key. If I go into the Web Messaging
Service and disable the “Enable User Login Suspend” option, the problem goes
away. Enable it, and it comes back again.
So, I repeated the uninstall
again. This time, I installed 8.11, upgraded to 8.12, then turned on that
option. Webmail works!!!????
Restored our data…..doesn’t
work.
I don’t understand what could be
doing this. I am not restoring any of the Services registry information. Only
our Domain information.
Does any one have any ideas? I
really want to start using the new webmail templates included with
Imail.
Thanks.
Chris Jones
Rural Press
Technology
NSW, Australia
