-----Original
Message-----
From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Jones
Sent: Saturday, June 19, 2004 3:51
PM
To:
[EMAIL PROTECTED]
Subject: [IMail Forum] 8.10, 8.11 &
8.12 Webmail, can't log in
Hi all,
In versions 8.10, 8.11 &
8.12, there are new default webmail templates. They look good, much better
than the old standard yellow templates.
However, if we try and access
webmail via the IP of our mail server (http://10.254.1.238:8383) we are taken
to http://10.254.1.238:8383/login.cgi?_
and the page never loads. It’s just a blank page. If I access the URL http://rplemail:8383 it works fine!
RPLEMAIL is the netbios (WINS) name of the server.
I emailed Ipswitch and they
suggested uninstalling and performing a full install of 8.11 (we had
previously just used upgrades to get from version 8.00 to 8.11). So,
yesterday morning (Saturday in Australia) I did this. I completely
uninstalled Imail, then renamed the e:\Imail folder to
Imail_OLD.
Installed the 8.11 full-install
to e:\imail. I then checked the webmail, and it worked using the IP Address.
Before I restored our data, I installed the 8.12 update. Checked webmail
again and it was still working. Great!
Then, I copied back the
directories for out 5 mail domains, the rules.ima file and the certificate I
had created previously for SSL.
Next, I restored all values to
the registry under HKEY_LOCAL_MACHINE\SOFTWARE\IPSWITCH\IMAIL\DOMAINS.
Restarted all Imail services, and our 5 domains appeared in the Imail
Administrator. Fantastic!
So, I checked the Webmail again,
and surprise, surprise, Webmail was not working! Same problem! It happens as
soon as I import the DOMAINS registry key. If I go into the Web Messaging
Service and disable the “Enable User Login Suspend” option, the problem goes
away. Enable it, and it comes back again.
So, I repeated the uninstall
again. This time, I installed 8.11, upgraded to 8.12, then turned on that
option. Webmail works!!!????
Restored our data…..doesn’t
work.
I don’t understand what could be
doing this. I am not restoring any of the Services registry information.
Only our Domain information.
Does any one have any ideas? I
really want to start using the new webmail templates included with
Imail.
Thanks.
Chris Jones
Rural Press
Technology
NSW,
Australia
