Hello, Wednesday, September 15, 2004, 12:26:13 PM, you wrote:
> Langston, Cale wrote: >>I got the same error. As Tamara said, contact support (took me all day >>yesterday....literally! I emailed them at 7am and finally called at 2pm. >>Only to be put on hold for an hour. >> >>I have to say though after I called back (after holding for an hour and >>slamming the phone down) Tamara was quick to call me back. >> >>Did the full install last night everything seems fine now. >> > It used to be you could call the 781-676-5700 number and get customer > service, tell them that support had instructed you to call to get a > password for the full install, and they would give it to you. > ***Usually*** customer service isn't as backed up as tech support is. > There are only around 5-7 tech's, and one supervisor in support, so when > something goes wrong, they are slammed. > -HJ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ Hi, Did every one have this problem? If not, why? I have 8.12, am I likely to also need the full install. If this problem is pervasive, why is it not in the KB. -- Best regards, Joe To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
