Dave, I urge you to please open a support ticket with IPSWITCH. I am thinking the more tickets open on this issue the quicker we can get it resolved. I am having a hard time getting them to troubleshoot the issue. They have repeatedly asked me to upgrade to 8.13, but unfortuantly its not that easy in my situation.
Darrell ---------- Original Message ------------------------ From: "Dave Marchette" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Wed, 22 Sep 2004 10:21:16 -0700 >I have the -identical- issue, same Imail version, same info in the log, >since September 6th. Have tried re-installing, moving to a different >server, etc. Issue still periodically occurs. > >Dave > > > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of >[EMAIL PROTECTED] >Sent: Tuesday, September 21, 2004 11:00 PM >To: [EMAIL PROTECTED] >Subject: [IMail Forum] SMTP32.exe dies and stops spawning > >Hey folks, > >We've got a number of Imail servers at our company, each of which >host numerous email accounts. They process thousands of local and >remote emails each day. We are having frequent issues with the SMTP32 >process dying silently and not respawning on these servers. > >The two servers I've worked on today are both running Imail 7.15 - >2003.03.11.7. When the SMTP32 process dies, the last line it writes >to the log on each server was a line about connecting to the >designated DNS server on port 53 (presumably to do a DNS lookup): > >09:20 19:57 SMTP-(00000630) Connect ###.###.###.### >[###.###.###.###:53] (0) > >where ###.###.###.### is the IP of our DNS server. Both of the >affected Imail servers today are using different DNS servers. There >does not appear to be anything wrong with the DNS servers themselves; >there are numerous other lines like the above in the logs where >SMTP32 connected to the same DNS server and continued processing >messages afterwards. I can also do lookups against both DNS servers >from the respective Imail servers with no delays or difficulties. > >After the above line appears in the log, no further lines from SMTP >(or SMTP-) appear in the logs, only the SMTPD lines for incoming mail >being processed. Watching the process list, the SMTP32 process never >spawns. The process will never spawn again until SMTPD is restarted. >There have been times when the process stops spawning for hours >before someone notices it and restarts SMTPD, and with the volume of >mail these servers receive, the queue quickly becomes virtually >unmanageable. > >I've been unsuccessful in trying to track down the cause of this >problem. I've tried to check the last message in the queue that >SMTP32 touched before dying, but it is usually gone by the time I get >on the server. Nothing is recorded in the system event logs or in the >Imail service logs, so it does not seem that SMTP32 is crashing. The >SMTPD service continues to run normally and accept incoming SMTP >connections, and queues incoming messages normally. We are running >the Imail monitor service on one of the two servers, but it doesn't >really help in this case since the SMTPD service isn't affected, just >the delivery application. We are not running the monitoring service >on the second server, so that does not appear to be the cause of the >issue either. > >Does anyone have any suggestions as to what might be causing these >issues? It's getting to where I have to spend several hours a day >babysitting these Imail servers and trying to clean up the backed-up >queues... > >Thanks in advance for any assistance you folks can provide! > >Denny Kennedy > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
