David, First, thank you for finally bring an official Ipswitch reponse to this list.
I think the main bone of contention is _almost_ addressed in a couple of your items: > 3. Now that ICS is here, IMail will immediately cease to exist and never > be updated or supported > Not true. IMail and IMail service agreements are no longer being sold, > but support for IMail and updates to IMail will continue at least through > October 2005, when the last IMail service agreement expires. Yes, but what is the cost for IMail-only customers after October 2005? A costly upgrade to ICS, then much more expensive maintenance agreement? > 4. Even though I already have IMail and Symantec AV, I have pay a big > fee to get the ISP edition > Not true. If you have IMail and Symantec AV, you can go to the ISP > Edition of ICS as a renewal, which is not much different from the old price > for an IMail SA renewal and AV renewal. As usual, there's no need to > renew until your current agreements expire. See Jill's message or the Web > site for details. What about those who only want IMail, and don't want to renew the AV? The support agreement price (which many primarily use just for software updates/bug fixes) used to be $495. To avoid misinterpretation or misrepresentation, I'll let you tell us exactly what that new price will be. Looking forward to your reply. Oh, and a couple of comments on your 5. I've read every message on the list in the past couple of days and did not see a single email directed personally at Jill. I think everyone realized it was a corporate decision and acted accordingly. I don't think anyone but Ipswitch cares about item 6 right now. Upper or lowercase "PS" doesn't amount to a hill of beans compared to the issues at hand. Darin. ----- Original Message ----- From: "David Karp" <[EMAIL PROTECTED]> To: "[EMAIL PROTECTED] ipswitch. com" <[EMAIL PROTECTED]> Sent: Wednesday, October 27, 2004 2:32 PM Subject: [IMail Forum] some misconceptions corrected Dear forum folks: I just wanted to step in and set straight a handful of misconceptions I've been seeing here. 1. You have to purchase Ipswitch Collaboration Suite to get IMail updates Not true. If you have a service agreement for IMail, you will receive all the updates to IMail for as long as the agreement is in force. 2. If your service agreement is up, you can't use IMail anymore (aka, I have to pay $10,000 just to keep using IMail) Not true. If you bought IMail, you can use it according to the license, which is perpetual. Updates and technical support are not, those come with the service agreement. Some on the list have said that they are still using IMail 6.0x, and nobody will stop them from continuing to do so. 3. Now that ICS is here, IMail will immediately cease to exist and never be updated or supported Not true. IMail and IMail service agreements are no longer being sold, but support for IMail and updates to IMail will continue at least through October 2005, when the last IMail service agreement expires. 4. Even though I already have IMail and Symantec AV, I have pay a big fee to get the ISP edition Not true. If you have IMail and Symantec AV, you can go to the ISP Edition of ICS as a renewal, which is not much different from the old price for an IMail SA renewal and AV renewal. As usual, there's no need to renew until your current agreements expire. See Jill's message or the Web site for details. 5. Jill Jones is an evil genius scheming to line her pockets by screwing ISPs Not true. The people who work at Ipswitch work hard to support their families just like you do. Please restrict your criticism to the company, the products, and the prices, and give the people the respect you would expect for yourselves. The decisions around ICS were taken as a whole company after much research and debate. Don't shoot the messengers. 6. The company that makes IMail is called IPSwitch, pronounced "eye-pee-switch" Not true. It's Ipswitch. Big "I", small "pswitch." Pronounced, "ip-switch." I encourage all of you to download and evaluate ICS. If it doesn't meet your needs, I wish you success with a product that does. If it does, I think you'll find our special pricing for IMail customers to be attractive. Those of you who are particularly price-sensitive might find better deals from an Ipswitch reseller than from us directly. If you want to discuss this more, I welcome your calls but will not be able to return any until Monday when I'm back in the office. Best regards, David David Karp Senior Marketing Manager, Ipswitch, Inc. [EMAIL PROTECTED] +1 (781) 676-5789 Technology FOCUS Seminars 2004 Straight talk about small business technology coming to a city near you Oct 7-28: NYC - Boston - Chicago - Atlanta - Dallas - LA - San Francisco http://www.ipswitch.com/TFS To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
