I'm with Matt 100%. Dave
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Pepper Sent: Wednesday, October 27, 2004 4:15 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] some misconceptions corrected Good points, Matt. Companies who usually fail are those that forget the customers that they built their base on. Tom ----- Original Message ----- From: "Matt" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, October 27, 2004 2:43 PM Subject: Re: [IMail Forum] some misconceptions corrected | David, | | As far as personal criticism's go, let's not forget that it was people, | not some faceless entity, that decided to screw us. While we might not | know exactly who those people were, there is blame to be had and disgust | to direct. | | One thing that I have learned is that there is a class of people out | there that are greedy and will use whatever power they have over you to | their own good. Rarely does it actually backfire as appears to be the | case here. You all think that you can benefit your own company, and | therefore yourselves, by forcing the bundling of IMail, virus scanning | and collaboration on us, and voiding service agreements by calling it a | "cross-grade". | | It's clear that you saw the growth of third-party utilities like | Declude, IMgate and mxGuard grow due to your own company's lack of | response to customer's needs, and now you want that market for | yourselves. What you don't seem to get is that your pricing structure | under this forced bundling is not even remotely competitive, and you | have left no legitimate option for competition under that scheme. | | If you try to screw your customers in this way, you ought to keep in | mind that we aren't the passive little monkeys that you clearly thought | we were, and you should take the well deserved and widespread criticism | as an indication of reality, and a reflection of yourselves. | | Matt | | | David Karp wrote: | | >Dear forum folks: | > | >I just wanted to step in and set straight a handful of misconceptions I've | >been seeing here. | > | >1. You have to purchase Ipswitch Collaboration Suite to get IMail updates | >Not true. If you have a service agreement for IMail, you will receive all | >the updates to IMail for as long as the agreement is in force. | > | >2. If your service agreement is up, you can't use IMail anymore (aka, I | >have to pay $10,000 just to keep using IMail) | >Not true. If you bought IMail, you can use it according to the license, | >which is perpetual. Updates and technical support are not, those come with | >the service agreement. Some on the list have said that they are still using | >IMail 6.0x, and nobody will stop them from continuing to do so. | > | >3. Now that ICS is here, IMail will immediately cease to exist and never be | >updated or supported | >Not true. IMail and IMail service agreements are no longer being sold, but | >support for IMail and updates to IMail will continue at least through | >October 2005, when the last IMail service agreement expires. | > | >4. Even though I already have IMail and Symantec AV, I have pay a big fee | >to get the ISP edition | >Not true. If you have IMail and Symantec AV, you can go to the ISP Edition | >of ICS as a renewal, which is not much different from the old price for an | >IMail SA renewal and AV renewal. As usual, there's no need to renew until | >your current agreements expire. See Jill's message or the Web site for | >details. | > | >5. Jill Jones is an evil genius scheming to line her pockets by screwing | >ISPs | >Not true. The people who work at Ipswitch work hard to support their | >families just like you do. Please restrict your criticism to the company, | >the products, and the prices, and give the people the respect you would | >expect for yourselves. The decisions around ICS were taken as a whole | >company after much research and debate. Don't shoot the messengers. | > | >6. The company that makes IMail is called IPSwitch, pronounced | >"eye-pee-switch" | >Not true. It's Ipswitch. Big "I", small "pswitch." Pronounced, | >"ip-switch." | > | >I encourage all of you to download and evaluate ICS. If it doesn't meet | >your needs, I wish you success with a product that does. If it does, I | >think you'll find our special pricing for IMail customers to be attractive. | >Those of you who are particularly price-sensitive might find better deals | >from an Ipswitch reseller than from us directly. | > | >If you want to discuss this more, I welcome your calls but will not be able | >to return any until Monday when I'm back in the office. | > | >Best regards, | > | >David | > | >David Karp | >Senior Marketing Manager, Ipswitch, Inc. | >[EMAIL PROTECTED] +1 (781) 676-5789 | > | >Technology FOCUS Seminars 2004 | >Straight talk about small business technology coming to a city near you | >Oct 7-28: NYC - Boston - Chicago - Atlanta - Dallas - LA - San Francisco | >http://www.ipswitch.com/TFS | > | > | > | > | > | > | > | >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | > | > | > | > | | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
