Hi John, Ipswitch did not confirm, that *major* upgrades for IMail will be available, or did I miss something?
============================================ Am Mittwoch, 27. Oktober 2004 um 22:53 schrieben Sie: > Scott, I need to respond to a couple ofinaccuracies here in fairness to Ipswitch: > � > 1. The service agreement is not moneywasted per se, in that there is going to be > another update in the works.Further, in your circumstances, your SA appears to be > good > until 08/05, whichis in your next fiscal budget, so where does �selling the > out-of-budgetprice hikes to my boss� come into play? > � > John Tolmachoff > Engineer/Consultant/Owner > eServices For You > � > -----Original Message----- > From:[EMAIL PROTECTED]:[EMAIL PROTECTED] OnBehalf Of Scott Fisher > Sent:Wednesday, October 27, 20041:18 PM > To: [EMAIL PROTECTED] > Subject: Re: [IMail Forum]Cross-grade concerns addressed (NEW SVC AGREEMENT PRICES) > � > From�a 175 employee business prospective: these thingsabout the ICS switch bother me: > � > 1.� I work on a fiscal budget of July to June. I've hadno advance warning of the > changes, and have no way to budget for the upgradeprices even if I did want it. My > price > going from $495 to $2495 ... 5x theprice is a big jump. And frankly you aren't > giving me > much ammunition to gosell the out-of-budget price hikes to my boss. > Add to the fact, I bought my service agreement in lateAugust and there is going to be > no major upgrade for this service agreement. Ihaven't called for support and I > probably > won't. So I'll consider the serviceagreement money wasted. > � > 2.� I can understand why you aren't making money on theService Agreements... I paid > slightly over $300 for mine through a reseller.Take his profit out and you are > getting > what $250-$275 for any ServiceAgreements sold through resellers. I really didn't > have a > problem with the$495, but I could easily find a much cheaper price. Perhaps if you > stoppedselling the Service Agreements through resellers, service agreements could be > arevenue stream. > � > 3.� Imail has always been offered on an a la cartebasis. You buy the Imail system, > and you could add the anti-virus option, thefax option, the better webmail option. I > think this sales method wasappreciated. Now to roll it all into one bundle, and make > many people pay foritems they don't want is pretty unfair. For me the Declude > Anti-Virus > andDeclude Junkmail add-ons were one of the major reasons I choose Imail. So 2 > ofyour 5 > bullet points (spam protection and virus protection) for ICS, I wouldn'twant and > would > personally consider to be a downgrade to my protection level ifI was using them. The > fact alone that I would be forced to pay for products Iwouldn't use is mighty > distasteful. > If the product and price was right, I would consider acollaboration add-on, although > I like many others were led to believe that thiswould be part of�the next�Imail > upgrade. > I haven't seen a lot of clamoring for the instant messagingoption either. I don't > have any interest in it at this point. > � > 4.��If the support is becoming a financial burden,separate the service agreement into > two parts. One part the upgrade assurancewould allow continued access to minor > upgrade > and next releases. Add a Supportagreement option for 8x5 and possibly�a more > expensive > 24x7 option. Orbetter yet, paid support over the phone. But if I'm paying for support > itbetter be good and by this I mean not somebody in an IndianCallCenter reading offa > script. Again, I've never called support, so I can't comment on your phonesupport. I > have used e-mail support once and I got the answer I needed prettyquickly. > I'd consider the $495 to be a fair price for the upgradeassurance option > bought�solely through Ipswitch�(remember point 2 andthe real costs of the service > agreement). Many of us regularly pay items likethis. > � > I like Imail and want Ipswitch to stay around and getbetter.�I wish questions > like"what would be a fair price for such an agreement?" would have beenthought of and > asked before the firestorm. ============================================ -- Mit freundlichen Gr�ssen -------------------------------------------- Merlin Consulting Martin Schaible Bahnhofstrasse 27 CH-8702 Zollikon Phone: +41 1 391 30 00 Fax: +41 1 391 32 49 Mail: mailto:[EMAIL PROTECTED] URL: http://www.merlinconsulting.ch Support: http://support.merlinconsulting.ch GPS: N47 20.235 E8 34.226 -------------------------------------------- News - Neue Produkte: .:. Kiwi Syslog Monitor .:. Paessler GmbH .:. Sawmill Loganalyzer -------------------------------------------- To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
