You bet!!! I would MUCH rather deal with a tech support person in the US that can't speak English than one overseas that can't.
----- Original Message ----- From: "Evans Martin" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Saturday, November 06, 2004 12:59 Subject: RE: [IMail Forum] OT: Need to Vent AMEN Brotha! We are evaluating all of our vendor's support offerings as well and are looking for alternative products if they are not "home grown". As a customer, I should only have to overcome the technical issues NOT the language barrier as well. Keep up the good work! Evans Martin Martekware.Com > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:IMail_Forum- > [EMAIL PROTECTED] On Behalf Of Bruce Barnes > Sent: Saturday, November 06, 2004 10:59 AM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] OT: Need to Vent > > I totally agree. We do not do business with anyone who out sources their > tech support. We've lost enough jobs to overseas call centers and it's > time > to start voting with our checkbooks and credit cards. > > Bruce Barnes > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of William Van > Hefner > Sent: Friday, November 05, 2004 22:00 > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] OT: Need to Vent > > > Dave, > > I had a good friend who was, until recently, a floor supervisor for > Symantec's call center in Eugene, OR. They were notified several months > ago > that all of their jobs would be moved to India, and that their services > would no longer be needed. My friend had several months worth of sick time > and vacation time that he had accrued over the years, and was told that he > would not be allowed to take them during the final months of the > division's > operations. So, he was basically cheated out of his money. > > Needless to say, Symantec tech support has gone directly into the toilet. > I > no longer consider them a reliable company to do business with. I would > much > rather do business with someone like F-Prot, which doesn't try to hide > where > their tech support comes from (the company is located in Iceland). > > As far as I'm concerned, Symantec is one of those companies that is > outsourcing America, and does not deserve a dime of my money anymore. > Screw > them. America first! > > > William Van Hefner > Network Administrator > > Vantek Communications, Inc. > http://www.vantekcommunications.com > > > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > --- > [This E-mail scanned for viruses by Declude Virus] > --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
