If they have antivirus on their local computer set to scan incoming and outgoing mail, it can cause blank messages.
Tom ----- Original Message ----- From: "Oblio" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 17, 2004 2:22 PM Subject: RE: [IMail Forum] empty emails? | No, no av scanner on the server. | | At 11/17/2004 03:09 PM, you wrote: | >Do you have any virus scanners running on the Imail machine and if so is it | >a server wide on-access virus scanner or does it only scan emails that go | >through the server? If it is an on-access scanner that is running server | >wide you need to exclude the spool directory from the scan engine as it will | >scan through the messages as they come through the spool and delete the d* | >files if there are any viruses in them but the q* file will remain and the | >recipient will just get a blank email... | > | >-----Original Message----- | >From: [EMAIL PROTECTED] | >[mailto:[EMAIL PROTECTED] On Behalf Of Oblio | >Sent: Wednesday, November 17, 2004 2:48 PM | >To: [EMAIL PROTECTED] | >Subject: Re: [IMail Forum] empty emails? | > | >Anyone have any suggestions? | > | >At 11/17/2004 10:19 AM, you wrote: | > >No, no av scanner on the server. | > > | > >At 11/17/2004 10:14 AM, you wrote: | > > | > >>>We're getting complaints from a customer that his email (everyone in his | > >>>office) getting set out blank. Does anyone have any experience with | > >>>stuff like this? My log shows that he connected, and the server | > >>>received 1997 bytes. Then when it queued up to deliver, a local | > >>>delivery to me, it delivered 0 bytes. How/why? | > >> | > >>It sounds like the D*.SMD file is getting deleted. | > >> | > >>Are you running any AV software on the server that might be doing | > >>that? If, for example, they are running a broken mail client, all their | > >>E-mail might contain vulnerabilities, in which case all their D*.SMD | > >>files could get deleted. This could happen if you are running an | > >>on-access virus scanner that scans the spool directory (it won't happen, | > >>of course, with a mailserver virus scanner). | > >> | > >> -Scott | > >>--- | > >>Declude JunkMail: The advanced anti-spam solution for IMail mailservers | > >>since 2000. | > >>Declude Virus: Ultra reliable virus detection and the leader in | > >>mailserver vulnerability detection. | > >>Find out what you've been missing: Ask for a free 30-day evaluation. | > >> | > >> | > >>---- | > >>This outgoing message is guaranteed to be authentic by Message Level | >users. | > >>Guarantee the authenticity of your email @ http://www.messagelevel.com. | > >>--- | > >>[This E-mail was scanned for viruses by Declude Virus | > >>(http://www.declude.com)] | > >> | > >> | > >>To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | > >>List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | > >>Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | > > | > > | > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | > >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | > >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | > | > | >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | > | > | >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
