Re: [IMail Forum] 550 not local host, but smtp authentication is enabled

Tue, 25 Jan 2005 08:52:16 -0800

Hi,
 
The customer is receiving the error, but it does not prompt for username and password, and she can receive her mail, just not send - so it doesn't seem to be a login issue.
 
She can telnet to our mail server fine.
----- Original Message -----
Sent: Tuesday, January 25, 2005 11:19 AM
Subject: RE: [IMail Forum] 550 not local host, but smtp authentication is enabled

Does she have the right username and password combo?  For instance, if it�s a virtual host, username = [EMAIL PROTECTED].  And are you receiving that error or is she?  Is RR blocking port 25?  Cans he telnet from her machine to port 25 on the Imail server?

 

Travis

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michele Cuttitta
Sent: Tuesday, January 25, 2005 8:08 AM
To: [email protected]
Subject: [IMail Forum] 550 not local host, but smtp authentication is enabled

 

Hi,

 

We have a customer who is connecting to our IMail server via Outlook 2003, and I have verified that SMTP authentication is checked, but she is still getting the 550 not local host, not a gateway error.  She says it has been happening for a few days now and her ISP is roadrunner in NY.

 

Any thoughts?

 

Thanks,

 

Michele

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