Server Specs (freshly formatted and re-installed OS Jan 17th)
DUAL P4 Xeon 2.4 GHz Processors
2 GB RAM
System disk (2) 36Gb RAID 1
DATA disk (2) 72Gb RAID 1
RAID card LSI MegaRAID U320-2 (128 Mb of RAM)
Diskeeper runs every night
3COM 10/100 Secure NIC (3CR990b-97)
Win2K3 Standard
IMAIL 8.15
Declude Virus and JunkMail
Fprot
Don't really know what else to try, Web Messaging is so inconsistent that
Faculty and Students are refusing to use our email system.
This all started about ten months ago, when our web messaging would crawl to a
halt whenever an email msg was sent to one of our [EMAIL PROTECTED] (approx
2000 addresses large). At that point, Web Messaging was at least stable, slow
but did not receive page cannot be displayed. Back then we were running v
8.05 HF2. The Imail support suggested that we switch from a MS Access DB to MS
SQL to improve performance. So, we did last fall (Sept 2004) and ever since
then users are experiencing page can not be displayed errors randomly.
Sometimes it is when they are first logging in, other times it is when they
have clicked on reply, or clicked on address book, or clicked send message, or
tried to delete msgs. I had a case open with them since Oct 3rd, 2004 and after
numerous suggestions from them, (tuning down the parameters of SQL to only use
1 processor and 1 Gb of RAM, adjusting the page file size to triple that of the
actual RAM)by late November the only answer I could get was, "Have you tried
upgrading to v 8.14". Th
So, we upgraded to 8.14, the problem was then pronounced by a factor of ten.
This is when students and faculty started complaining. Most staff are using an
email client, so they are not affected.
Still dealing with Imail support, I granted them remote access into the box so
they could check things out. After that they had said everything looks fine,
but then suggested that we switch back to MS Access because our DB is only 5 MB
and that the overhead of SQL out weighed the performance gain. I formatted the
server on Jan17th and then switched back to MS Access.
The latest solution that I have tried is purchasing a 10/100 server class 3Com
NIC (ref an earlier thread "Imail and NIC issues" as well as a suggestion from
Herschel Jones)
With the 3com NIC I have noticed a big change myself. In fact I have only
received Page can not be displayed once since the install, it has been about
three days. But others are still having the problem. It is very inconsistent,
I myself could go 2,3,4 days and not have any errors, but then the very next
day be fighting "page not displayed"
My latest experiment was at 3:00 AM in the morning. I turned off POP3 and
IMAP, and rebooted the box. Used TCPview to see how many active connections
the box had, it had less than a page worth (15-20). Still I was getting page
cannot be displayed.
So, anyone have something that I should try or look at? I am surprised it has
gone on this long, but now the Administration is asking that we look into a
different email system, even though we just put Imail in in Aug 2003.
An error that keeps popping up in the log "10054 malicious..."
which on the imail support site says to disable any power mangmt on the NIC,
which has been done.
Neil Olson
IT Department
Grand View College
Des Moines, Iowa
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