Bonno, You shouldn't have to get on the phone and call anyone. If there is -really- something wrong with my outgoing mail server (on a DNSRBL, is not RFC compliant, has no RDNS or bad records, etc.) then I am the one responsible for fixing it. Its not the recipient's job to get on the phone and start calling me. The exception to this rule is when I have customers sending legitimate, personal e-mails that are getting rejected by a large ISP that would affect our other users and the reason for the rejection is not keeping with RFCs or other common means of non-compliance rejections.
>From having briefly used Declude, there were some tests for deletion (weighted, or not) that were not based upon RFCs, well-known public blacklists or other criteria that I would ever use as a reason for outright deletion or even rejection. If someone is improperly using these filters, they are doing a grave injustice to their customers, and will eventually have to face the music for being an incompetent admin. There are cases where I will step in though. For example, if a big ISP like MCI was rejecting personal e-mails from everyone on my IP block based upon some flawed, internal database that I had no way of accessing, you bet that I would call them (or their lawyers) phone based upon the info contained in WHOIS records and chew them out until they fixed their problem. Just see how much luck you would have getting a response from sending an e-mail to [EMAIL PROTECTED] You might as well be sending a letter to Santa Claus at the North Pole. William Van Hefner Network Administrator Vantek Communications, Inc. > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Bonno Bloksma > Sent: Wednesday, March 09, 2005 4:08 AM > To: [email protected] > Subject: Re: [IMail Forum] Spam to Root/Postmaster > > > Hi, > > >>>>>> > If there is any dire need to reach me about an e-mail > issue, someone can always look up our phone or fax number in > the whois database. That's what it's there for. <<<< > > If your server is sending me (tio.nl) an e-mail, for instance > a newsletter, and it is caught by Declude with a > Vulnerability I send a mail to postmaster@<sending domain> > asking if there is someone reading it. If I don't get a > response... their problem and that newsletter wil *never* > reach it intended recipient, not wil any next version of the > newsletter until the vulnerability is fixed. > > I will *not* start calling postmasters acros the world to > explain to them the have a problem reading their own > postmaster mail, sorry. > > Met vriendelijke groet, > > Bonno Bloksma > > --- > [E-mail scanned at tio.nl for viruses by Declude Virus] > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
