Hi Folks,

We're running imapd V2006g, but this problem also occurred in 2006f and 2006b.

We've got a few hundred users connecting to our imapd/mail server.  Most of 
them are
quite happy.  But one user is having a problem with imapd Hangups.  She is using
an updated version of Microsoft Outlook, and she claims that it freezes for her
when she is hits the "send/receive" button.  This button basically tells 
outlook to
talk to the imapd process running on our mail server.

The error message we get in our log file looks like this:
Apr  2 12:02:40 phobos imapd[20287]: Hangup user=aek 
host=DHCP-102-197.caltech.edu [131.215.102.197]

Can anyone help me understand what is going on, and how to fix this problem?   
After
Outlook freezes for her, she kills it, then restarts it and mail will be fine 
for her
again.  This occurs 2 to 15 times per day.

The reason she clicks on the "send/receive" button is that she claims that she 
is not
seeing her new e-mail automatically.   She is directly connected to the 
internet, and
we've set her server timeout to 5 minutes.

Thanks,
Cheryl 
-- 
Cheryl Southard
[EMAIL PROTECTED]
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