Any feedback on the outcome of the conference call? The Governor today announced that internet and telephone service cannot be shut off for non-payment at least until May and possibly beyond if the emergency is extended.
Comcast and AT&T can survive something like this. Companies like ours will have a much harder time. SBA loans are available but are not helpful because they have to be repaid and personally guaranteed by the business owner. When the State permits customers to consume our services without paying for them, personal guarantees do not seem appropriate. A grant would be more appropriate in this situation. [cid:image001.jpg@01D2F41D.B2989A20]<http://www.pickmta.com/> [cid:image002.png@01D2F41D.B2989A20] <https://www.facebook.com/pickmta/> [cid:image003.png@01D2F41D.B2989A20] <https://twitter.com/pickmta> [cid:image004.png@01D2F41D.B2989A20] <https://www.linkedin.com/company/midwest-telecom-of-america> James Smutniak 1567 E.93rd Avenue Merrillville, IN 46410 1-800-935-2181 Direct: 219-750-1812 From: indiana-boun...@wispa.org [mailto:indiana-boun...@wispa.org] On Behalf Of ORI.NET - Scott LePere Sent: Tuesday, March 17, 2020 11:03 AM To: indiana@wispa.org Subject: Re: [Indiana] Meeting We are doing the same things as you steve. From: indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org> <indiana-boun...@wispa.org<mailto:indiana-boun...@wispa.org>> On Behalf Of Steve Barnes Sent: Tuesday, March 17, 2020 10:41 AM To: indiana@wispa.org<mailto:indiana@wispa.org> Subject: [Indiana] Meeting There is a conference call today with Scott Rudd of the lieutenant governor's office that the WISPA coordinators will be invited to. This meeting is with all Indiana telecom associations. They're wanting to know what the different internet providers in the state are doing to help their subscribers during the Corona virus situation. How have you changed your normal operating procedures. I know our company has signed on to the FCC keep America connected. We are not doing any kind of free upgrades at the current time or free installs. But are being very lenient to frustrated customers because we know they're stressed. We have also changed our install and repair procedures for entering people's houses. We make sure that there are no sicknesses in the home, techs where gloves and shoe covers while in the home, wash hands before and after, request that the customer keep social distance, and the text can leave at any time they don't feel comfortable. We have also stopped requiring customer to sign documentation if the customer is being a pain they can take a picture of the customer with a thumbs up in front of the paperwork. What else are you guys doing? Steve Barnes Vice President of Operations New Lisbon Telephone Co. New Lisbon Broadband Comm. NLBC.COM 765-332-2413 [cid:image007.jpg@01D5FDFD.1C199710] [cid:image008.png@01D5FDFD.1C199710]
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