Paul Blackburn <[EMAIL PROTECTED]> writes:
> In [1], Joop Verdoes of Shell in the Netherlands suggested a BOF on
> Transarc's AFS support at Decorum.
>
> "And in info-afs I think to hear an not too happy undertone"
>
> Much as I would like to attend Decorum, I probably won't make it there
> but I would like to express my view of Transarc's AFS support which is that
> they have been excellent in the nearly three years we have been using AFS.
>
> When we _really_ needed their help, they were there and ready to go
> "the extra mile" to make sure our problems were resolved.
Let me just echo Paul. I've been running AFS for almost 6 years now;
Transarc's support system has continued to evolve throughout that time, and
I'm now quite pleased with it (though if there's ever been a "bugs
database" that customers could search, I've not seen it <hint, hint>). The
support folks are knowledgeable and *patient*, especially in times of
crisis.
I've no doubt that there are ways that support could be even better; I
encourage folks who aren't happy to chat with the Transarc reps at the
conference, and share constructive suggestions.
Pat Wilson
[EMAIL PROTECTED]
