At 4:38 PM -0800 3/10/00, Jeffrey Fredrick wrote:
>Another possibility would be online forums and a public bug tracking system.
>I understand that if you're reading this message you're probably comfortable
>with mailing lists, but a forum interface might be easier for people who
>come and go. People looking for help with a bug or usage problem for
>instance.
Sorry if this sounds obvious, but you don't necessarily have to
choose between a mailing list and an online forum: a publically
archived mailing list has the advantage that people can search it,
come and go as they please, without subscribing, while those who
subscribe can get mail in their inboxes. There are probably dozens
of packages that provide this functionality, but one that I know of
is called mailman; it's written in Python and is freely available.
There's a link to it from http://www.python.org/.
As for a bug-tracking system, I think that's a better way to track
bugs than a mailing list (although a good bug-tracking system can be
set up so that bug reports are automatically emailed to someone with
authority to deal with the particular problem being reported).
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