28K emails in one account is very high. It's possible that the pop client is timing
out while CF and iMS are opening
the messages for processing. Are there any log entries in the POP log that show the
access to that account?
Regards,
Howie
----- Original Message -----
From: "Kevin Langevin" <[EMAIL PROTECTED]>
To: "inFusion Support List" <[EMAIL PROTECTED]>
Sent: Thursday, November 14, 2002 9:35 AM
Subject: [iMS] EMail clients stop connecting to POP server...
> Hi all-
>
> Got a toughie here. We're running iMS 2.4d on a pretty nice machine running
> nothing but cfserver, iMS and SQL Server 2000. I'm having a problem with
> our bounceback accounts. I've got an acount set up for each major slice of
> our mailing list, and we're using a piece of software from Alias called
> Campaign, running on a separate machine to handle our mailings. Campaign
> runs the queries on our Oracle DB to build our mailing lists and mail merge
> our personalized newsletters, which are then sent out through another
> machine dedicated to that purpose, running the Lyris SMTP server.
>
> Everything's going smoothly with that portion of the process. Bouncebacks,
> however, are coming back into our iMS machine, and being stored in our SQL
> Server DB. Then, on a 2-minute interval, Campaign polls all of our POP
> accounts for bounces, and processes them accordingly, updating our Oracle DB
> with bounce increments. We've been having a problem, and saw this with a
> previous version (I forget what I was running before 2.4d) of iMS, where all
> of our bounces aren't being processed. Our numbers, and say, AOL's don't
> come close to jiving. So I checked the DB, and sure enough, there are
> 28,000 emails waiting in account bounce151, which corresponds to our largest
> AOL mailing list. I haven't backed out numbers yet, but the fact is,
> bounce151 just isn't connecting to the POP server at all, but every other
> account is. No errors showing it tried to log in and failed. It just skips
> from bounce150 to bounce152.
>
> My CEO recently called me in because he was recieving an error connecting to
> the POP server with Outlook 2000, and after checking with everyone in the
> office, determined that he's the only person who was having problems, and
> there were no configuration changes. I had him quit out of Outlook, and go
> back in after making sure his Outlook process was killed, and it started
> connecting again immediately.
>
> My first thought was that Campaign was screwing up connecting, maybe a
> network error or something, and the program marked it as a problem and quit
> trying, but after the Outlook incident, I'm starting to wonder if there's
> something on the iMS side of it.
>
> Even if the two issues aren't related, has anyone seen any kind of problem
> with iMS handling high volumes of incoming traffic and just start ignoring
> POP connection requests?
>
> -Kev
>
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