RE: [iMS] Dealing with failed mail

[amccollough]

I should explain a bit more: I'm not using iMS via CF; although the mail does come from CF.

 

We're using iMS in two different ways; on our www server, iMS runs on the same box. On our intranet server, iMS runs on a separate box. In both cases, this was done cuz when I had CF pointing to our Exchange mailserver, any messages going to an external recipient were not sent out. Rather than struggle with our Exchange server, which I aint' gonna do; I picked up iMS.

 

Now, here is the deal: I'm using the Relay and the Post services. SO, CF Mail points to port 2525 (the iMS Relay service) which then spews it out with the iMS POST service. (the SMTP and POP services are disabled)

 

Our outgoing mail works fine now; but there are still a couple problems I see:

 

1.) the aforementioned 'mailbox full' problem, where the recipient need to do some housekeeping (i.e., I can't do anything about that)

2.) I see bounced mail where the reason is somethign like 'this server does not accept relay mail'.

 

Issue 1 I think could be handled by requeuing the mail; in the hope that the person does indeed clean the box eventually. Of course, there would have to be some sort of reasonable limit on the number of attempts and length of time.

 

Issue 2, I'm not sure if there is a workaround to. That's where I wonder if its just in how I've got iMS set up, and if somebody knows a workaround.

 

 -----Original Message-----
From: Marc Lichtenfeld [mailto:[EMAIL PROTECTED]
Sent: Thursday, March 20, 2003 7:27 AM
To: inFusion Support List
Subject: RE: [iMS] Dealing with failed mail

Hi Alan,

 

You could use the postfail.cfm template. You could have it write the data to the database and save the emailfile somewhere so that you could resend the e-mail manually later. Or, under certain failure conditions (i.e. mailbox full) you could have the postfail.cfm template resend the e-mail. Be careful with the second one, you don't want to have the same message sending forever.

 

Marc

-----Original Message-----
From: "McCollough>,Alan" <[EMAIL PROTECTED] [mailto:"McCollough>,Alan" <[EMAIL PROTECTED]
Sent: Thursday, March 20, 2003 10:58 AM
To: inFusion Support List
Subject: [iMS] Dealing with failed mail

I'm still pretty new to using iMS, even though I've had it up on a couple servers now for a few months. It works, but I know little on how to make the best use of it.

 

Here is one situation I'm sure you've all faced; failed mail. I see about 20 or so messages daily, which for one reason or another, cannot be delivered. Many of them are due to stuff like the recipient's e-mail box is too full (usually Yahoo! folks).

 

Is there a way to grab all those messages and resend them manually? I know the system has tried and gave up as instructed. I'm sure there is, but I didn't see it in the docs (doesn't mean I read 'em word for word either, heh.)

Alan McCollough
Web Team leader
Alaska Native Medical

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