Inspired by brother Namige request I thought to open a new thread about the things you need to know when you buy a new pc like warranty conditions, past experiences with customer support and all those litttle advices that can actually be usefull and save you a lot of troubles in case things with your new machine go wrong. I ask your help brothers in order to keep this page updated and corrected. Feel fre to add any suggestion. I also ask to the moderators to make this page "open" allowing everyone to update it ( I don't know how to do it) So let's start:
ITALY: -When buying always ask if there's the possibility to extend warranty (usually 2->4 years with a small fee) this is useful for notebooks since they are exposed to major threat due to usage and dimensions. -Legal warranty is at least of 2 years: 1 from the seller and 1 from the producer, so if something happens in the first year of life you have to ask the place where you bought it and they MUST give you the necessary assistance for free. If something happens during the second year you have to contact the producer and ask how they intend to proceed (usually they give you the adress of the nearest assistance center and you have to send the pc or take it there at your own expenses). -It is very important to keep the bill in a safe place as it is needed for warranty (remember not to place it in a hot place like a moneybag for a long time or it wil become unreadable due to heat ) -You also have to keep all the original packaging both as a proof of buying and as a protection since when you take the pc to the assistance (or when they come at home to take it away as a service ) they take it "as it is" without storing it in a safe place so you risk to get it damaged during transport. -Last but not least remember that it is useless to flame with the poor shop assistant (he actually can do barely nothing especially if he's working for a big seller) the only thing he can do is to replace your machine with another one. Please guys help me completing this with the rules of your countries, also remember I'm not a lawyer so if I'm wrong please correct me -- 9xx SOLDIERS SANS FRONTIERS
