Charles:
Thanks for the comments.
--- Charles South wrote:
>I'd like greater use of context-clicks within the product. For
>example, it would be natural to context-click on any map element (such
>as a device being monitored) and (1) open the Attach Notification box
>that lets you define who is notified about problems with this device,
>or (2) open the definition for the probe for this device, or (3) change
>the label for this device, or (4) acknowledge an outage for this
>device, or (5) cut/copy this device so you can paste into another map,
>etc.
Good ideas. Some of these are already scheduled for the next release, others may
have to wait for the following version.
>I'd like the Attach Notification dialog box to remember its last-opened
>size and position on the screen. In any non-trivial Intermapper
>installation the box opens way too small for today's monitors,
>considering the probable list of people to be notified. If it would
>just remember the last open, then I could size it suitably for our
>facility.
Good point.
>I'd like the full Device Notification window as well as the Attach
>Notification window to be printable. In our facility it requires
>multiple scrolls to see the whole list (and we are only monitoring
>about 100 devices), so the most natural way for a manager or admin to
>work with that list is off-line if you are considering making changes
>in who takes care of what.
I'm not sure how making the window printable solves the off-line maintenance
problem. But it sure seems as if tools for handling this information might be
useful. Suggestions are welcome.
>I'd like to see a comment field added for every map element, so we can
>put our own customized comment on any element (perhaps to record a
>building/room location, or maybe the phone number of the person
>responsible for this device, etc). If this is added, then I want it
>available by context-click as well, and of course I want this
>information to optionally print if you implement the suggestion above
>about being able to print the Device Notification or Attach
>Notification windows.
You can already add comments to each map item (device and link) with
context/control-click. You can also add them from the Device/Network Info
window. These comments appear at the bottom of the popup window.
>I'd like to see the Acknowledgement mechanism broadened in scope and
>options. I'd like to pre-acknowledge an outage if I know a device is
>going down without having to turn off all the definitions for who is
>being notified about it or wait until it's down before taking action.
>I'd like to see a context-click that would give me any available
>information about an acknowledgement beyond the message the person
>typed (who made it, when, etc).
I agree with pre-acknowledgements. I've been thinking of it more as a
maintenance mode, that means "Don't send notifications for this device". You'd
use this for equipment that would be going down for maintenance, and which might
go up and down several times while you're working on it. After that time,
>I'd like to see rollovers used within Intermapper, if possible, without
>having to click on items on the map for the most important information.
> For devices in an alarm state I want to see when the alarm began and
>what the alarm is, along with any other information available. For
>devices not in an alarm state I'd like to see the descriptive
>information about what probe is being used, along with the comment
>field (see above).
I'd never thought about it this way. Should the rollovers always appear? Is
there ever a time when they shouldn't appear?
>Finally, in a previous suggestion to this group I suggested that being
>able to "filter" the Outage or Event log for a specific device would be
>helpful, so you can see any pattern of past failures.
>
> I can't find a way to buy the product [InterMapper Remote] on your site yet,
Ahah! The Yellow Window "Order now" link now leads to an interesting page. It's
http://www.dartware.com/imremote/orderform/
Thanks for your comments. Please get back to me if you have further questions.
Rich Brown [EMAIL PROTECTED]
Dartware, LLC http://www.dartware.com
10 Buck Road, PO Box 130 Telephone: 603-643-2268
Hanover, NH 03755-0130 USA Fax: 603-643-2289
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