Thanks for these suggestions. Currently, it is not possible to acknowledge unless you are on Remote or the local client, and have edit priveleges. I believe we have had another request for acknowledging via the web, but I am passing on your comments as an enhancement request to the development queue. If you have more thoughts on the details of what you would like to see, please respond to the email you should be sent about it by our ticket system.
Thanks,
Ian
Tech Support
Dartware, LLC
On Aug 30, 2004, at 4:09 PM, Steven Good wrote:
This is either a question on how to do this, or a request for this to be a future feature (depends on the answer I guess)...
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As we look to switch from OpenView to InterMapper, one of our main requirements was being able to acknowledge alarms.� The one problem we see, is that it appears you can only do this from either the console or remote.� Many of our staff that would need to acknowledge alarms, either would not need to manage the maps in any other way, or they may have the need to do this from home or some other location other than their office.
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We would not be able to purchase and install the remote software at every possible site that these staff would work at, we would like to have the remotes only installed on the office machines.
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So can alarms be acknowledged with out the need for the remote, if not via the web interface, then perhaps via a script that could be run from the Linux command line (we would be using the Linux server)?
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If this is not possible today, would you consider this as a future feature.
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Perhaps even a separate access write for the web interface, that allows for acknowledging alarms?
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Thanks,
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Steve
