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Where should these enhancement requests go? I
can't seem to find them on your website.
One notable feature I find lacking in InterMapper
is grouping of multiple objects.
For example, most of our clients run servers with
multiple services on them (eg. Exchange server comprising of IMAP, WWW, SMTP and
POP server, plus an FTP site, plus several virtual web sites, plus a DNS
server). I would like to be able to define all these services as a group,
which would allow, for example, administrators to acknowledge all alerts in
this group at once.
So far we plan to do this by using a map for each
server, but having a group would be smarter (and save on the object count!
:-))
----- Original Message -----
Sent: Friday, September 03, 2004 9:29
PM
Subject: Re: [IM-Talk] Acknowledgement
with out using the main or Remote console?
Steve,
Thanks for these suggestions. Currently, it is
not possible to acknowledge unless you are on Remote or the local client, and
have edit priveleges. I believe we have had another request for acknowledging
via the web, but I am passing on your comments as an enhancement request to
the development queue. If you have more thoughts on the details of what you
would like to see, please respond to the email you should be sent about it by
our ticket system.
Thanks,
Ian
Tech Support
Dartware,
LLC
On Aug 30, 2004, at 4:09 PM, Steven Good wrote:
This
is either a question on how to do this, or a request for this to be a future
feature (depends on the answer I
guess)...
As
we look to switch from OpenView to InterMapper, one of our main requirements
was being able to acknowledge alarms. The one problem we see, is that
it appears you can only do this from either the console or remote.
Many of our staff that would need to acknowledge alarms, either would not
need to manage the maps in any other way, or they may have the need to do
this from home or some other location other than their office.
We
would not be able to purchase and install the remote software at every
possible site that these staff would work at, we would like to have the
remotes only installed on the office machines.
So
can alarms be acknowledged with out the need for the remote, if not via the
web interface, then perhaps via a script that could be run from the Linux
command line (we would be using the Linux server)?
If
this is not possible today, would you consider this as a future feature.
Perhaps
even a separate access write for the web interface, that allows for
acknowledging alarms?
Thanks,
Steve
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