Denis,

It isn't possible to change the default from 'Basic' to 'Timed'; the user
needs to select 'Timed' from the drop-down list when he or she acknowledges
a device. I can submit this as an enhancement request for you.

Regards,

Janice Losgar
Dartware, LLC

-----Original Message-----
From: [email protected]
[mailto:[EMAIL PROTECTED] On Behalf Of Denis Savage
Sent: Tuesday, June 19, 2007 8:58 PM
To: [email protected]
Subject: [IM-Talk] Timed acknowledgment as a default

I am wondering if there is a way to make timed acknowledgment the default
instead of basic.  We have a high volume of clientele that is often working
on their servers, setting the probe to alarm, but they would like to know if
the probe we are monitoring remains down for more than an hour.

Is this possible?  Is there a feature request we can submit to make it an
option?

Thanks.

-Denis Savage

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