Kevin: A few possibilities --
- the songs were authorized under two or more different owners - the songs are in some format other than .mp3 or .aac (maybe they are .wmv files, for example) - the songs were encoded long ago by a faulty encoder that iTunes recognizes but the iPad does not - the media files are scattered throughout his drive(s) and iTunes cannot locate them For several of those problems, your colleague can re-encode his songs (Advanced > Create AAC version) or subscribe to iTunes Match (with which I have no experience). See if this archived Apple support article is any help -- <http://support.apple.com/kb/TS1420?viewlocale=en_US&locale=en_US> Best wishes, Clint On May 28, 2012, at 4:16 PM, Kevin Callahan wrote: > A friend of mine bought his first Apple product: iPad 3rd gen. > He's a professor. At the university he has a desktop PC. He also has a PC > laptop which he uses mostly at home or on the road (though he's doing his > best to see if his iPad can replace his aging PC laptop - and by and large, > the iPad is doing quite well: he pulls student papers remotely from his > office PC, edits and annotates them, sends them back over a VPN connection, > uploads them to Dropbox, distributes them to other professors and students > etc). > > The problem is with his music library and getting syncing with his iPad. > > His office PC has a bunch of tunes ripped into iTunes from CDs and a sundry > of tunes he had purchased from non-iTunes sources. > > He's discovered that iTunes is not pushing all his tunes to his new iPad when > syncing. > > At first, I figured it was a file format and/or DRM issue. > > But it turns out, and only for some albums that have been ripped, some of the > tunes never make it on to the iPad. > > He can PLAY these non-transferred tunes just fine within iTunes on his > Desktop PC, but they just don't get moved to his iPad when syncing. Repeated > syncing didn't help. Sometimes, he gets an alert saying the files can't be > found. > > Frustrated (particularly since I encouraged him to get an iPad and move to > the Mac world where things "just work"), he tried syncing his library against > his PC laptop. The same thing happened, but in some instances, a few more > tunes (related to full albums) actually got moved over. > > I asked about his iTunes preferences on his PCs, and specifically, about the > following: > > > <PastedGraphic-33.png> > > I have mine turned ON. He has them turned OFF. > > I assume this means his actual media might be strewn about his Windows file > system and causing the sync issue or forcing the alert saying the songs can't > be found. But that doesn't explain (or doesn't explain well) why the iTunes > app on his PC *can* play these problematic tunes just fine, ie: it knows > where they are, but when syncing, it doesn't know where they are. > > I'm not sure how to help him. I would think he should recreate his iTunes > library from scratch with the above preferences turned ON. However, not > knowing how his medias is stored on his PC (and having not used a PC in > ages), I am hesitant to tell him to delete his iTunes Library and start over > fearing he might lose his media if not his mind. > > Thoughts? suggestions? > Thanks, > Kevin
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