Re: [IpswitchIM_Forum] IM Client logon issue

[Eric Shanbrom [Ipswitch]]

First question I need to ask is what does happen when you try to login? What do the server logs show? Is the IM server open to the outside? Ports 5177 and 5178 need to be open for communication   Eric S ----- Original Message ----- From: Raul Mavis To: [EMAIL PROTECTED] Sent: Monday, November 29, 2004 5:47 PM Subject: [IpswitchIM_Forum] IM Client logon issue I am a current user of Imail server (8.14), and decided to try out ICS.  So far the server is working fine, albeit I did run into some LDAP issue which was resolved via reinstalling the server.  The problem I am having is with IM, though.  The server installs fine, and I am using the Imail server database for user authentication.  The problem is that the client does not login.  I have tried the following:   The latest patch (2.02) does not install on the machine (message states that old file cannot be found) Used the FQDN, as well as the alias as a login Setup a user in the IM server database Reinstalled client and IM server several times (stopped and started services with every change as well) Client is installed on both a W2K and XP Pro machines IM server is installed on the same server as Imail server Server is an HP TC2120, 1.2GB RAM, W2K Server Server sits in the same LAN as PDC and client machines   I really need to know if this will work before the trial period runs out.  I have sent a couple of emails to support, but have not heard anything back I have looked through the online forum, but the suggestions have not worked either.   Any help is appreciated, and thanks in advance for your assistance