Re: [IpswitchIM_Forum] IM Client logon issue

Tue, 30 Nov 2004 11:49:10 -0800

continual attempts mean there is no connectivity...You can use Nat'd addresses but make sure you force the persistent connections at the server...
 
HTH
Eric S
----- Original Message -----
From: Raul Mavis
Sent: Tuesday, November 30, 2004 10:13 AM
Subject: RE: [IpswitchIM_Forum] IM Client logon issue

The Log (below) does not show anything out of the ordinary (as far as I can tell) other than the configuration settings; It loads this configuration approximately every 3 hours.

 

As for the logon, it continues to attempt to logon, retrying until I cancel the logon attempt

Both port 5277, and 5178 permit TCP traffic in.  The firewall ACL does not point directly to the server IP, it points to the LAN 10.0.0.0 and the mask is setup as 255.0.0.0; Does it have to point directly to the server?

 

Thanks,

 

Raul

 

11/29/2004 5:10:30 PM IMServer ***Begin Load Settings

11/29/2004 5:10:30 PM IMServer Product Version: 2, 0, 1,56

11/29/2004 5:10:30 PM IMServer Protocol Version: 7

11/29/2004 5:10:30 PM IMServer Flags: 1

11/29/2004 5:10:30 PM IMServer Install Directory: C:\Program Files\Ipswitch\IM Server\

11/29/2004 5:10:30 PM IMServer Logfile Directory: C:\Program Files\Ipswitch\IM Server\Logs

11/29/2004 5:10:30 PM IMServer Log type: 1

11/29/2004 5:10:30 PM IMServer Debug Log mask: 0

11/29/2004 5:10:30 PM IMServer Conversation expire time: 7

11/29/2004 5:10:30 PM IMServer Check for dropped users after: 30

11/29/2004 5:10:30 PM IMServer Client update URL:

11/29/2004 5:10:30 PM IMServer NT Domain Name:

11/29/2004 5:10:30 PM IMServer NT Domain Controller:

11/29/2004 5:10:30 PM IMServer Lock Display Name Change: 1

11/29/2004 5:10:30 PM IMServer Show External Auth Database users in public: 1

11/29/2004 5:10:30 PM IMServer Thread Pool Thread count min: 20

11/29/2004 5:10:30 PM IMServer Thread Pool Thread count max: 50

11/29/2004 5:10:30 PM IMServer Thread Pool Thread pool threshold: 2000

11/29/2004 5:10:30 PM IMServer Maximum message size: 10240000

11/29/2004 5:10:30 PM IMServer Log Host IP: 127.0.0.1

11/29/2004 5:10:30 PM IMServer OS Version: dwMajorVersion=5, dwMinorVersion=0, dwBuildNumber=2195, dwPlatformId=2, szCSDVersion=Service Pack 4

11/29/2004 5:10:30 PM IMServer OEM ID: 0, Number of Processors: 1

11/29/2004 5:10:30 PM IMServer Page size: 4096            Processor Type: 586

11/29/2004 5:10:30 PM IMServer Physical Memory: 1,280 MB

11/29/2004 5:10:30 PM IMServer Disk Space: Free=28,194,512,896 bytes, Total=36,405,055,488 bytes

11/29/2004 5:10:30 PM IMServer Allow the following server(s) to import my public contact list:

11/29/2004 5:10:30 PM IMServer Import public contact lists from the following server(s):

11/29/2004 5:10:30 PM IMServer Local IP Addresses: 10.1.1.150,

11/29/2004 5:10:30 PM IMServer ***End Load Settings

11/29/2004 5:10:31 PM IMServer ***Begin Load Settings

11/29/2004 5:10:31 PM IMServer Product Version: 2, 0, 1,56

11/29/2004 5:10:31 PM IMServer Protocol Version: 7

11/29/2004 5:10:31 PM IMServer Flags: 1

11/29/2004 5:10:31 PM IMServer Install Directory: C:\Program Files\Ipswitch\IM Server\

11/29/2004 5:10:31 PM IMServer Logfile Directory: C:\Program Files\Ipswitch\IM Server\Logs

11/29/2004 5:10:31 PM IMServer Log type: 1

11/29/2004 5:10:31 PM IMServer Debug Log mask: 0

11/29/2004 5:10:31 PM IMServer Conversation expire time: 7

11/29/2004 5:10:32 PM IMServer Check for dropped users after: 30

11/29/2004 5:10:32 PM IMServer Client update URL:

11/29/2004 5:10:32 PM IMServer NT Domain Name:

11/29/2004 5:10:32 PM IMServer NT Domain Controller:

11/29/2004 5:10:32 PM IMServer Lock Display Name Change: 1

11/29/2004 5:10:32 PM IMServer Show External Auth Database users in public: 1

11/29/2004 5:10:32 PM IMServer Thread Pool Thread count min: 20

11/29/2004 5:10:32 PM IMServer Thread Pool Thread count max: 50

11/29/2004 5:10:32 PM IMServer Thread Pool Thread pool threshold: 2000

11/29/2004 5:10:32 PM IMServer Maximum message size: 10240000

11/29/2004 5:10:32 PM IMServer Log Host IP: 127.0.0.1

11/29/2004 5:10:32 PM IMServer OS Version: dwMajorVersion=5, dwMinorVersion=0, dwBuildNumber=2195, dwPlatformId=2, szCSDVersion=Service Pack 4

11/29/2004 5:10:32 PM IMServer OEM ID: 0, Number of Processors: 1

11/29/2004 5:10:32 PM IMServer Page size: 4096            Processor Type: 586

11/29/2004 5:10:32 PM IMServer Physical Memory: 1,280 MB

11/29/2004 5:10:32 PM IMServer Disk Space: Free=28,194,512,896 bytes, Total=36,405,055,488 bytes

11/29/2004 5:10:32 PM IMServer Allow the following server(s) to import my public contact list:

11/29/2004 5:10:32 PM IMServer Import public contact lists from the following server(s):

11/29/2004 5:10:32 PM IMServer Local IP Addresses: 10.1.1.150,

11/29/2004 5:10:32 PM IMServer ***End Load Settings

 

From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Shanbrom [Ipswitch]
Sent: Tuesday, November 30, 2004 6:39 AM
To: [EMAIL PROTECTED]
Subject: Re: [IpswitchIM_Forum] IM Client logon issue

 

First question I need to ask is what does happen when you try to login? What do the server logs show? Is the IM server open to the outside? Ports 5177 and 5178 need to be open for communication

 

Eric S

----- Original Message -----

From: Raul Mavis

Sent: Monday, November 29, 2004 5:47 PM

Subject: [IpswitchIM_Forum] IM Client logon issue

 

I am a current user of Imail server (8.14), and decided to try out ICS.  So far the server is working fine, albeit I did run into some LDAP issue which was resolved via reinstalling the server.  The problem I am having is with IM, though.  The server installs fine, and I am using the Imail server database for user authentication.  The problem is that the client does not login.  I have tried the following:

 

  • The latest patch (2.02) does not install on the machine (message states that old file cannot be found)
  • Used the FQDN, as well as the alias as a login
  • Setup a user in the IM server database
  • Reinstalled client and IM server several times (stopped and started services with every change as well)
  • Client is installed on both a W2K and XP Pro machines
  • IM server is installed on the same server as Imail server
  • Server is an HP TC2120, 1.2GB RAM, W2K Server
  • Server sits in the same LAN as PDC and client machines

 

I really need to know if this will work before the trial period runs out.  I have sent a couple of emails to support, but have not heard anything back

I have looked through the online forum, but the suggestions have not worked either.

 

Any help is appreciated, and thanks in advance for your assistance

 

 

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