Some things to consider... Has your browser added a .zip extension to the files? Have you paid your annual maintenance? Is it expired? Have you applied the latest licence key?
-----Original Message----- From: Nicholas EK Ng [mailto:[EMAIL PROTECTED] Sent: Monday, September 22, 2003 10:13 AM To: 'Emrah Alpa'; [EMAIL PROTECTED] Subject: RE: [ISSForum] "Network Sensor XPU 20.19" can not be installed Try the "XPU uninstall" to uninstall the last update, then apply the 20.19 again. Hope this helps. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Emrah Alpa Sent: Thursday, August 21, 2003 6:55 AM To: [EMAIL PROTECTED] Subject: [ISSForum] "Network Sensor XPU 20.19" can not be installed Hi all, I can't update my RealSecure Network Sensors to the latest Network Sensor XPU 20.19. When I perform the usual XPU method, the update fails with a "No X-Press update packages were found at the specified location." error. Here's the step-by-step breakdown of the error: 1. I download these 2 files, from ISS: RSNetSnsr70_MU_20_19.xpu and RSNetSnsr70_MU_20_19.ini 2. From Console, I right-click the Network Sensor, and select "X-Press or product update". 3. I select "Local drive or network share", and point to the correct folder, and enable "X-Press Update". 4. After I click NEXT, the installer searches for updates, and after 2 seconds, displays the message "No X-Press update packages were found at the specified location.". As expected, I can't go any further, as the "NEXT" button is greyed out. Could there be a packaging issue with the Network Sensor XPU 20.19? I tried the following, but none helped: 1. Made sure, the "RSNetSnsr70_MU_20_19.xpu" file did not have a ".ZIP" extension. 2. Downloaded the file from another computer, to bypass connectivity/IE cache problems. 3. Rebooted the Console box. My environment is based on W2K Standard Server boxes, with SP3 and all latest hotfixes: RealSecure Workgroup Manager 6.7 (6.7.2003.109) SP1 Event Collector 6.5.2003.34 (SR 1.5) RealSecure Network Sensor 7.0.2002.155 (MU 20.18) Any help appreciated. Thanks, Emrah Alpa _______________________________________________ ISSForum mailing list [EMAIL PROTECTED] TO UNSUBSCRIBE OR CHANGE YOUR SUBSCRIPTION, go to https://atla-mm1.iss.net/mailman/listinfo
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