Tom,

1. My name is William NOT Bill and I would appreciate it if you would
respect that.

2. Initially, Bruno did not answer my latest question - he complained about
the length and then asked for my corporate address so he could send an
invoice!

3. Previously, Bruno had suggested that I hadn't provided sufficent detail
or expalined exactly what it is I am asking.  So I do - he then complains
the post is too long!

4. If you read my post then you will see that I am actually trying to help
Bruno as much as I can.  I explain what we have acheived and how.  This
gives Bruno 2 things...

  i.  I thought it would show him that we have gone away and learnt more
about iText and PDF as HE asked us to do!
  ii. It would give him some insight in to our appraoch, which may be OK but
also may be completely wrong!

I then ask for help.

I then go on to show Bruno that we had actually tried to answer the question
ourself. Again, I had hoped that this would show Bruno we are trying to
resolve these issue ourselves but are struggling a little with this
'SERIOUSLY complex bit of software engineering' as it's been described
elsewhere in this thread. Unfortunately, what we had tried had given
unexplained results and so I simply asked if he could explain why.

5. Earlier today there was a post wrt Outlines.  They get quite a detailed
answer - yes succinct but no less detailed - and Bruno even throws in some
sample code for good measure without even being asked for it.  We get a 2
line kurt email asking for money.  And you wonder why we are iratated?



-----Original Message-----
From: TvT [mailto:tvtre...@nepatec.de] 
Sent: 10 August 2011 08:30
To: Post all your questions about iText here
Subject: Re: [iText-questions] Fwd: FW: Retrieving settings from PDF files
using iText

Hey Bill,

>The tone Bruno uses in ALL his replies is gruff, rude and with a 
>considerable air of arrogance.  He has never made me feel that  he actually
wants to help.  In fact, he has never actually made me feel that he even
wants me to use his baby as you call it.  If > he is indeed trying to build
a business, this is not the way to treat potential customers.

Although I had my share of differences with Bruno he was/is always fair and
helped thousands of people including me. The part of your answer which I
want to refer is 'he has never made me feel' (you used it twice). What is
important to you - that somebody makes you feel that he wants to help you or
if he actually helps you? Just browsed over the initial mail and Bruno
actually did sent a lengthy reply, did he not? So don't be a cissy and man
up.

> But as you say, it is a SERIOUSLY complex piece of software engineering. 
That is precisely why we require a little help.
A little help? Ok don't have the time to fully read and analyze your
technical questions however just judging by the length and Bruno's answers
it seems much more than that. You want Bruno to do your homework for you?
Then you can "buy" consulting time from iText corp.
If not, try to put your problem in a short question, e.g. "I searched the
PDF Spec 1.7, iText in Action and the iTextSharp source code but could not
find the settings "Magnification and Open to page" - I'd be grateful if
somebody can help me in that matter and/or advise where I can find
information about this."

That is a short and easy to read question where people who dealt with that
matter will help you. But in case of your post I would have stopped reading
after i scrolled down 2-3 mouse wheels...

Regards,
Tom


> Up until today, I have always been civil and respectful - surely, it is
not too much to expect the same in return?  I have always tried to explain
the problem and never used terms like 'urgent'.  Although, I accept that my
idea of a good/detailed explanation may not match that which is expected. 
But surely a little courteous help to improve my explanation and/or
understand more about iText would go much further than a curt reply.
>
>
>
> From: John Renfrew []
> Sent: 09 August 2011 19:03
> To: itext-questions
> Subject: [iText-questions] Fwd: FW: Retrieving settings from PDF files 
> using iText
>
>
>
> William
>
>
>
> As a fellow Brit please stop acting like a dick
>
>
>
> Yes, Bruno can appear irascible but if you spent a small amount of time
watching the list first you would work out just how much really valuable
learning and code interchange happens, there is a great example only today
of someone extending the codebase.
>
>
>
> If you want to ask in a forum atmosphere then go over to stack overflow,
or look first at the responses to people that turn up here either with
URGENT as the post title or with badly formed questions that frankly appear
to be a thinly veiled request for someone to shortcut real learning of
what,if you take the time to read the ISO standard, is a SERIOUSLY complex
piece of software engineering.
>
>
>
> Just because one set of rules you seem to like applies somewhere else is
in NO way an indicator that they either apply, or even should apply here.
There are many different kinds of free, and not all free things, in fact,
are.
>
>
>
> Having Bruno, Leonard, Paolo and others respond in a helpful way to
precise questions has significantly helped my expertise in the last 12
months and behaving like a petulant child makes me quite angry on their
behalf.
>
> Please calm down and watch for a while
>
>
>
>
>
> Sent while on the move
>
> Begin forwarded message:
>
> From: "William Bell" <wrbell>
>
> And yes - that is my telephone you just called - but just remember I now
have yours!
>
>
>
> Kind regards
>
> William
>
> William Bell
>
>
>
> From: William Bell
> Sent: 09 August 2011 15:57
> To: 'info
> Cc: 'itext-questions
> Subject: RE: Retrieving settings from PDF files using iText
>
>
>
> No we don't have a licence and frankly I now have now no intentions of
buying one!
>
>
>
> In over 15 years in the IT industry I have never come across someone who
is so unhelpful and so dam right rude - you don't deserve people's support
for your work.
>
>
>
> If you would care to read the email you will see that 80%+ is just code -
surely someone of your magnificence is not fazed by a little snippet of
code?  It would take you all of about 1 minute to read it - surely you're
not that desperate for money?
>
>
>
> We've supported you by buying the book.  We've listened to you and gone
away and learnt. And yet you still receive our request for help with utter
arrogance.
>
>
>
> A lady today enquired on how friendly this list was and your reply was as
sweet as roses - but don't worry, I've made sure she sees the 'real' you.
>
>
>
> I'm a great believer in what goes around comes around - and for sure,
you'll fall short one day and I just hope the person who you turn to for
help is rude and as unhelpful as you.
>
>
>
> From: 1T3XT BVBA
> Sent: 09 August 2011 15:37
> To: William Bell
> Subject: Re: Retrieving settings from PDF files using iText
>
>
>
> On 9/08/2011 16:23, William Bell wrote:
>
> Perhaps you could explain what is going on here and what the code should
look like?
>
> I'm sorry, but your mail is too long for me to spend time on, unless you
give me your corporate address so that I can send you an invoice for my
time.
> Also you write that this project is part of a larger work, do you have a
license for your use of iText?
>
> ----------------------------------------------------------------------
> --------

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------------------------------------------------------------------------------
uberSVN's rich system and user administration capabilities and model 
configuration take the hassle out of deploying and managing Subversion and 
the tools developers use with it. Learn more about uberSVN and get a free 
download at:  http://p.sf.net/sfu/wandisco-dev2dev
_______________________________________________
iText-questions mailing list
iText-questions@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/itext-questions

iText(R) is a registered trademark of 1T3XT BVBA.
Many questions posted to this list can (and will) be answered with a reference 
to the iText book: http://www.itextpdf.com/book/
Please check the keywords list before you ask for examples: 
http://itextpdf.com/themes/keywords.php

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