Tom, 1. My name is William NOT Bill and I would appreciate it if you would respect that.
2. Initially, Bruno did not answer my latest question - he complained about the length and then asked for my corporate address so he could send an invoice! 3. Previously, Bruno had suggested that I hadn't provided sufficent detail or expalined exactly what it is I am asking. So I do - he then complains the post is too long! 4. If you read my post then you will see that I am actually trying to help Bruno as much as I can. I explain what we have acheived and how. This gives Bruno 2 things... i. I thought it would show him that we have gone away and learnt more about iText and PDF as HE asked us to do! ii. It would give him some insight in to our appraoch, which may be OK but also may be completely wrong! I then ask for help. I then go on to show Bruno that we had actually tried to answer the question ourself. Again, I had hoped that this would show Bruno we are trying to resolve these issue ourselves but are struggling a little with this 'SERIOUSLY complex bit of software engineering' as it's been described elsewhere in this thread. Unfortunately, what we had tried had given unexplained results and so I simply asked if he could explain why. 5. Earlier today there was a post wrt Outlines. They get quite a detailed answer - yes succinct but no less detailed - and Bruno even throws in some sample code for good measure without even being asked for it. We get a 2 line kurt email asking for money. And you wonder why we are iratated? -----Original Message----- From: TvT [mailto:tvtre...@nepatec.de] Sent: 10 August 2011 08:30 To: Post all your questions about iText here Subject: Re: [iText-questions] Fwd: FW: Retrieving settings from PDF files using iText Hey Bill, >The tone Bruno uses in ALL his replies is gruff, rude and with a >considerable air of arrogance. He has never made me feel that he actually wants to help. In fact, he has never actually made me feel that he even wants me to use his baby as you call it. If > he is indeed trying to build a business, this is not the way to treat potential customers. Although I had my share of differences with Bruno he was/is always fair and helped thousands of people including me. The part of your answer which I want to refer is 'he has never made me feel' (you used it twice). What is important to you - that somebody makes you feel that he wants to help you or if he actually helps you? Just browsed over the initial mail and Bruno actually did sent a lengthy reply, did he not? So don't be a cissy and man up. > But as you say, it is a SERIOUSLY complex piece of software engineering. That is precisely why we require a little help. A little help? Ok don't have the time to fully read and analyze your technical questions however just judging by the length and Bruno's answers it seems much more than that. You want Bruno to do your homework for you? Then you can "buy" consulting time from iText corp. If not, try to put your problem in a short question, e.g. "I searched the PDF Spec 1.7, iText in Action and the iTextSharp source code but could not find the settings "Magnification and Open to page" - I'd be grateful if somebody can help me in that matter and/or advise where I can find information about this." That is a short and easy to read question where people who dealt with that matter will help you. But in case of your post I would have stopped reading after i scrolled down 2-3 mouse wheels... Regards, Tom > Up until today, I have always been civil and respectful - surely, it is not too much to expect the same in return? I have always tried to explain the problem and never used terms like 'urgent'. Although, I accept that my idea of a good/detailed explanation may not match that which is expected. But surely a little courteous help to improve my explanation and/or understand more about iText would go much further than a curt reply. > > > > From: John Renfrew [] > Sent: 09 August 2011 19:03 > To: itext-questions > Subject: [iText-questions] Fwd: FW: Retrieving settings from PDF files > using iText > > > > William > > > > As a fellow Brit please stop acting like a dick > > > > Yes, Bruno can appear irascible but if you spent a small amount of time watching the list first you would work out just how much really valuable learning and code interchange happens, there is a great example only today of someone extending the codebase. > > > > If you want to ask in a forum atmosphere then go over to stack overflow, or look first at the responses to people that turn up here either with URGENT as the post title or with badly formed questions that frankly appear to be a thinly veiled request for someone to shortcut real learning of what,if you take the time to read the ISO standard, is a SERIOUSLY complex piece of software engineering. > > > > Just because one set of rules you seem to like applies somewhere else is in NO way an indicator that they either apply, or even should apply here. There are many different kinds of free, and not all free things, in fact, are. > > > > Having Bruno, Leonard, Paolo and others respond in a helpful way to precise questions has significantly helped my expertise in the last 12 months and behaving like a petulant child makes me quite angry on their behalf. > > Please calm down and watch for a while > > > > > > Sent while on the move > > Begin forwarded message: > > From: "William Bell" <wrbell> > > And yes - that is my telephone you just called - but just remember I now have yours! > > > > Kind regards > > William > > William Bell > > > > From: William Bell > Sent: 09 August 2011 15:57 > To: 'info > Cc: 'itext-questions > Subject: RE: Retrieving settings from PDF files using iText > > > > No we don't have a licence and frankly I now have now no intentions of buying one! > > > > In over 15 years in the IT industry I have never come across someone who is so unhelpful and so dam right rude - you don't deserve people's support for your work. > > > > If you would care to read the email you will see that 80%+ is just code - surely someone of your magnificence is not fazed by a little snippet of code? It would take you all of about 1 minute to read it - surely you're not that desperate for money? > > > > We've supported you by buying the book. We've listened to you and gone away and learnt. And yet you still receive our request for help with utter arrogance. > > > > A lady today enquired on how friendly this list was and your reply was as sweet as roses - but don't worry, I've made sure she sees the 'real' you. > > > > I'm a great believer in what goes around comes around - and for sure, you'll fall short one day and I just hope the person who you turn to for help is rude and as unhelpful as you. > > > > From: 1T3XT BVBA > Sent: 09 August 2011 15:37 > To: William Bell > Subject: Re: Retrieving settings from PDF files using iText > > > > On 9/08/2011 16:23, William Bell wrote: > > Perhaps you could explain what is going on here and what the code should look like? > > I'm sorry, but your mail is too long for me to spend time on, unless you give me your corporate address so that I can send you an invoice for my time. > Also you write that this project is part of a larger work, do you have a license for your use of iText? > > ---------------------------------------------------------------------- > -------- ---------------------------------------------------------------------------- -- uberSVN's rich system and user administration capabilities and model configuration take the hassle out of deploying and managing Subversion and the tools developers use with it. Learn more about uberSVN and get a free download at: http://p.sf.net/sfu/wandisco-dev2dev _______________________________________________ iText-questions mailing list iText-questions@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/itext-questions iText(R) is a registered trademark of 1T3XT BVBA. Many questions posted to this list can (and will) be answered with a reference to the iText book: http://www.itextpdf.com/book/ Please check the keywords list before you ask for examples: http://itextpdf.com/themes/keywords.php ------------------------------------------------------------------------------ uberSVN's rich system and user administration capabilities and model configuration take the hassle out of deploying and managing Subversion and the tools developers use with it. Learn more about uberSVN and get a free download at: http://p.sf.net/sfu/wandisco-dev2dev _______________________________________________ iText-questions mailing list iText-questions@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/itext-questions iText(R) is a registered trademark of 1T3XT BVBA. Many questions posted to this list can (and will) be answered with a reference to the iText book: http://www.itextpdf.com/book/ Please check the keywords list before you ask for examples: http://itextpdf.com/themes/keywords.php